Throughout Agero’s 45+ year history, we have partnered with global brands to deliver roadside to their North American consumers. With the acquisition of Swoop and the release of Swoop Dispatch Management, we are thrilled with the opportunity to support roadside consumers worldwide. While there are certainly commonalities in roadside needs and expectations across different regions, there are key differences as well.
At Agero, we are always working to better understand the trends that impact the roadside industry. Connected vehicle technology has been gaining traction over the past 20 years and is pervasive in new vehicles. This technology has interesting and exciting implications for the consumer automotive experience, impacting everything from roadside to infotainment to concierge services.
At Agero, we are always working to better understand the trends that impact roadside assistance and have been investigating ridesharing. This new transportation model changes the way consumers interact with vehicles and impacts the infrastructure, service needs and business models for roadside assistance.
At Agero, we recognize that it is critical to stay up to date with trends and technologies that impact roadside. One area of rapid change is the electric vehicle market. We have been carefully researching and analyzing this space in order to determine how to best to support it from a roadside perspective with a keen eye on maximizing the customer experience. The biggest challenge both in the adoption of electric vehicles and in roadside support is managing range anxiety and out-of-charge events.