Chris Small - VP, Product

As VP of Product, Chris and his team focus their relentless attention on delivering high quality solutions for our customers and clients, yielding an exceptional end to end Roadside Managed Services Experience. Previously, Chris held the position of VP, Customer Experience, where he leveraged his more than 16 years in customer care and service provider network management to improve stakeholder relationships through technology by understanding their needs and passions, designing their digital ecosystems with safety, security and simplicity in mind, and effectively leveraging data to identify process defects and improve outcomes. Chris holds a bachelor’s degree from the Berklee School of Music.

Consumer Feedback: There's a Survey for That

March 2, 2020 | Chris Small - VP, Product

We recognize the impact that roadside can have on consumer brand perception and loyalty, so it is critical to maintain a tight feedback loop on..

 

Product Feature: Mobile API

January 15, 2020 | Chris Small - VP, Product

A few months ago, we highlighted Agero’s On Demand App, enabled through VIVR (Visual Interactive Voice Response). Since 2014, we have seen the..

 

Agero + Swoop: Roadside by the Numbers

June 10, 2019 | Chris Small - VP, Product

Agero has been providing roadside assistance across the country for more than 45 years. We are proud of our scope and scale. We have the reach and..

 

Don't Ruin Your First Summer Road Trip - Vehicle Safety Tips for Memorial Day Driving

May 21, 2019 | Chris Small - VP, Product

With the season of road trips upon us as we head into the Memorial Day holiday - an increasingly busy road travel weekend - millions of..