CHECKING A CASE STATUS

1. If you need to check status of a case, go into the Reports tab Accident Management Dashboard to review progress on the case.
2. Use the Search function, enter the Claim Number and click on the magnifying glass to retrieve the Case
3. Click the linked Claim # to open case details. The case status will be displayed under the Case Overview section

Some common statuses include:

• in_progress – A service provider is on the way; the customer should have received an IVR call, text or email to inform them of the service provider, time of arrival.
• Closed – The vehicle is confirmed that it has been delivered.
• Canceled – The case was canceled by the carrier or the customer.