CHECKING A CASE STATUS

1. If you need to check status of a case, go into the Reports tab Accident Management Dashboard to review progress on the case.
2. Use the Search function, enter the Claim Number and click on the magnifying glass to retrieve the Case
3. Click the linked Claim # to open case details. The case status will be displayed under the Case Overview section

Some common statuses include:

• New – Case is received and is in progress
• Customer Contacted – Agero is missing customer information and is trying to reach the customer.
• IP Pickup Location Contacted – Agero has confirmed with the Tow Destination and is preparing to dispatch.
• IP Vehicle Ready To Be Released – Agero has confirmed release information.
• IP Ready to Dispatch – Agero is working to identify a service provider for the tow.
• Dispatched – A service provider is on the way, check notes below; the customer would have received an IVR call, text or email to inform them of the service provider, time of arrival.
• Redispatch – The service has to be redispatched due to customer, service provider or Repair Shop
• Closed – The vehicle is confirmed that it has been delivered.