If the application is not performing as you expect it to please call (866) 560-8636 and/or email Partnersupport@agero.com depending upon the severity of the issue you are experiencing. Please include in the subject line, Accident Management Dashboard:
- Attach any screen shots of the issue you are describing
Type of service request where this behavior is occurring - Accident Scene or Secondary Tow, Inquiry or Reporting
- How Agero can recreate the issue
- How often is the issue occurring?
- When did it start?
- Is it impacting an individual user or multiple users?
- Is it preventing you from creating service requests or using the application.
Agero will acknowledge receipt of the phone call or email and will provide you with ticket number for the incident and the date and time of the next update. This will depend upon the urgency of the issue being reported. If you have further questions or information to provide regarding the incident, please send it via email and include the ticket number we provided.