There are some highways in the US known as “Restricted Roadways” where a specific state or jurisdiction limits access to only their contracted tow provider. These locations are typically very congested, impactful areas of large cities and bridges. In these locations, Agero cannot dispatch a tow since all tows must be coordinated through emergency services.
When we receive a service request on a Restricted Roadway, our team is alerted and we reach out to the correct contact. Agero will then cancel our service request and indicate on the Accident Management Dashboard that the Police have towed the vehicle.