Customers can get live chat support or request a call back directly within the mobile web and web app experience. Here's how:
1. Customer can click on the phone icon in the upper right corner.
2. Customer will then be given the option to either chat or request a call back.
3. With Chat, the customer will be prompted through questions to gather details about their request and then connected to a live chat agent.
After the customer has been assisted, they can complete their intake request by simply exiting the chat.