Admin – The admin role has permission to add and edit users, add and edit sites (including hours of operation), add and edit mobile service trucks, and reset passwords for other users or update user notification preferences. Anyone can be an admin, dispatcher or driver, but typically the admin role is limited to a small number of people.
Dispatcher – The dispatcher role in Swoop is for dispatching and managing jobs to completion. Dispatchers are notified of new jobs and accept or reject jobs and provides an ETA for a driver to be on site. If accepted, the dispatcher assigns the job to a driver.
Driver – The driver is primarily responsible for providing services to the customer in need. The driver will use the mobile app for everything from starting a job to updating status once on site and complete.