CHECKING A CASE STATUS
- If you need to check status of a case, go into the Reports tab Accident Management Dashboard to review progress on the case.
- Use the Search function, enter the Claim Number and click on the magnifying glass to retrieve the Case
- Click the linked Claim # to open case details. The case status will be displayed under the Case Overview section
Some common statuses include:
- New – Case is received and is in progress
- Customer Contacted – Agero is missing customer information and is trying to reach the customer.
- IP Pickup Location Contacted – Agero has confirmed with the Tow Destination and is preparing to dispatch.
- IP Vehicle Ready To Be Released – Agero has confirmed release information.
- IP Ready to Dispatch – Agero is working to identify a service provider for the tow.
- Dispatched – A service provider is on the way, check notes below; the customer would have received an IVR call, text or email to inform them of the service provider, time of arrival.
- Redispatch – The service has to be redispatched due to customer, service provider or Repair Shop
- Closed – The vehicle is confirmed that it has been delivered.
