“Alexa, my car ran out of gas” and other common roadside utterances will now prompt Alexa to offer Blink Roadside assistance anywhere in the U.S.
Leveraging Agero’s extensive network of service partners and digital customer experience – the same used by many of the top automobile clubs, manufacturers and insurance carriers and servicing 100 percent of zip codes in the U.S. – Blink Roadside gives Alexa customers the best and broadest nationwide breakdown assistance coverage all for an affordable flat fee, saving customers money on services that can often top $100. Fast and convenient payment options are also available for Amazon Pay customers so no additional sign-up or complicated log-in is required.
The new Blink Roadside skill can be accessed on all Alexa-enabled devices or vehicles with Alexa. Customers can engage the service through many common utterances, including:
When initiated, the Blink Roadside skill will offer to connect customers with highly-trained Agero representatives and a comprehensive digital service experience, including status update notifications and links to live service truck tracking delivered to customers via text message. Once a customer grants the skill permission to use the real-time location of their Alexa device, getting assistance is easy and stress-free whether they are on the side of the road, in a parking lot, or at home and with no ongoing subscription required.
“Our goal at Agero is to make it easy for motorists to get help when they have a breakdown,” said Raj Behara, vice president of engineering and chief technology officer, Agero. “Working with Amazon to create this innovative, out-of-the-box assistance capability for Alexa is a reflection of that mission, and part of our ongoing commitment to digitally transform and dramatically simplify the roadside experience for drivers.”
As a leading B2B driver assistance provider in the U.S. for nearly 50 years, Agero protects more than 115 million vehicles, servicing approximately 12 million annual breakdown and accident events – that’s nearly 1,400 events an hour. Agero’s roadside services are available to drivers of two-thirds of new passenger vehicles, two-thirds of the top auto insurance carriers, and many others.
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Agero’s mission is to rethink the roadside experience through a powerful combination of passionate people and data-driven technology, strengthening its clients’ relationships with their customers. As a leading B2B provider of next-gen driver assistance services, Agero is pushing the industry in a new direction, taking manual processes and redefining them as digital, transparent and connected. This includes: a transformative roadside event management platform powered by Swoop, a San Francisco based software company acquired in 2018; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and intuitive tow dispatch software.
The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America and Europe. To learn more, visit www.agero.com.
PR Manager, Agero
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