How does the Lyft ride work?

Alternative transportation benefit is offered to all State Farm policyholders who request a tow through the Emergency Roadside Services (ERS) program. There is no additional cost to the policyholder for this benefit. Services are provided through Lyft.

1. Policyholder ERS Request: Customer submits a request through any intake channel for a tow. They opt in to SMS messages.

2. Quick & Seamless Ride Offers: Once the job is accepted, the policyholder receives an SMS message offering a Lyft ride.

3. Accepting the offer

• With the Lyft app: When the policyholder accepts the SMS offer, they receive an in-app push notification with ride details and status updates along with a visual tracking link.
• Without the Lyft app: The policyholder accepts the offer and receives an SMS message with a link to quickly and easily create an account and access the offer.