Summary of the improvements from our most recent sprint:

• Improved the search function for facility locations so users can find all matching records, not just a limited number, and made search results more accurate.

• Fixed an issue where jobs were not being created properly, and improved error messages when searching for case details.

• Updated the system to remove holidays from certain activity schedules.

• Enhanced the process for monitoring and extracting vehicle identification numbers and license plate details from photos using advanced technology.

• Added new test scenarios to ensure billing and administrative features work correctly.

• Updated reports to include new types of smart messages and created a separate report for messages waiting on customer information.

• Fixed an error where users received unnecessary error messages for non-required phone number fields.

• Improved error responses from the billing system to provide more helpful information.

• Updated the system to send additional tracking information for certain cases.

• Updated training portal links to direct users to the correct help resources.

• Improved the process for downloading images from case details, ensuring users are not redirected to error pages.

• Added and updated test plans and validation steps for new and existing features.

• Enabled new types of smart messages to help keep customers informed about missing information.

• Improved the way the system searches for pickup and tow locations, making it faster and more flexible.

• Created new databases and search tools to better manage and find facility location information.

• Updated automation scripts to better handle specific customer requests, such as ambulance needs and key locations.

• Switched system logs from one monitoring tool to another for better tracking and analysis.

• Fixed issues with security integrations and improved how the system handles certain types of responses.

• Made changes to billing so that certain fees are not double-charged, preventing overbilling.

• Fixed an issue that prevented jobs from being dispatched in the system.- Created and updated daily checklists to monitor system functionality and spot unusual changes.

• Improved and updated the plan for testing all features before release.

• Developed an initial plan for how new features will be tested.

• Fixed an issue where important alert messages were not being sent when needed.

• Set up and tested a new process for handling emergency response cases.

• Prepared the system for a new client, including setup in test environments and gathering needed information.

• Updated the user interface to use a new method for securely connecting to outside services.

• Configured system endpoints to support new web features.

• Changed how reports are generated to include new types of data and improved how information is pulled from the database.

• Updated the user interface to use the new report export feature.

• Fixed a problem where alert messages were not being triggered correctly due to changes in the system.

• Checked that emergency response cases are being created and displayed correctly in the dashboard.

• Made sure automated phone calls use the correct phone number for specific cases.

• Fixed issues in the reports section where some columns were empty and sorting data caused errors.

• Investigated and addressed a critical system alert related to a case processing error.

• Created a tracker to monitor the status of cases in the system.

• Added more details to error messages from the billing system to help with troubleshooting.

• Analyzed and updated rules for marking cases as needing storage based on time, day, and location.

• Fixed an issue where the billing system was incorrectly removing a day of storage for some clients.

• Resolved differences between two parts of the system when canceling cases, ensuring actions are consistent and notes are updated properly.- Improved error messages from the AM Billing system to include more details, making it easier to track and resolve billing issues without manual intervention.