Agero Insights

In the Customer’s Shoes: A Firsthand Perspective on the Accident Management Experience

October 4, 2022 | Jake Wright - Product Marketing Manager

Accident coverage is a service that most drivers have but nobody wants to experience – after all, who wants to be in an accident? For 32% of drivers,..

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Agero Launches First-of-its-Kind Case Management Technology Platform for Automotive Consumer Affairs Divisions

October 4, 2022 | Kate Patty - Sr. Public Relations & Engagement Marketing Manager

CASE™ solution helps automakers deliver configurable support throughout the vehicle ownership lifecycle

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Drive Efficiency by Integrating Your Claims System

September 22, 2022 | Steven Fellows - Product Manager

When your team is collaborating to support your customer in an accident, ensuring that all parties have the most up-to-date accurate information is..

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Agero Reshapes Driver Assistance Experience with Multiple New Tools, Services and Enhancements

September 13, 2022 | Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – Sept. 13, 2022 – Agero, whose leading B2B2C software and services enable auto manufacturers, insurers and others to support their..

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What it Takes to Manage Roadside's Big Data

August 26, 2022 | Tariq Qureshi - Director of Data Science and Analytics

Big data is shaping businesses and decisions across nearly every industry. This is particularly true when it comes to supporting drivers and their..

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Driving Driving Through People and Technology: Supporting Our Agents

July 28, 2022 | Pamela Walsh, Director, Learning & Development

Our business is powered by a unique combination of people and technology, not people or technology. Our people are critical to our success and we..

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Debunking the Myths of Digital Transformation

July 27, 2022 | Jeffrey Blecher - Chief Strategy & Digital Officer

There has been a rapid change in digital needs and expectations for assistance services in recent years. This has been fueled by rapid advancements..

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Connecting with Your Post Warranty Customers: A Digital Guide

July 25, 2022 | Jordan Doucette - Product Marketing

We see everyday that top brands leverage many digital channels, from email to web to social, to reach consumers. But let’s dig into why that is so..

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Roadside Intake Channels: How better data leads to better outcomes

July 20, 2022 | Tariq Qureshi - Director of Data Science and Analytics

At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to..

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REINVENTING THE MODERN CALL CENTER

July 19, 2022 | Chris Small - VP, Contact Center Operations

The terms “call center” and “contact center,” and even “customer support,” often evoke the same image for many people: a sea of cubicles with..

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