November 10, 2023 | 5 min read

NPS 101: Why Net Promoter Score should inform your business strategy

Christine Nguyen

As insurance agents, you know that the most productive way to maintain and expand your book of business is to ensure that customers are satisfied with your products and services. And the best way to achieve this is to solicit feedback directly from customers themselves.   Read Full Story

October 12, 2023 | 5 min read

Best Design Practices for Digital Roadside Intake

Daniel Yang

Most customers experience a roadside event once every 2 years. Even then, many customers don't use their roadside assistance program at all, or use an old fashioned 800 number because they forget or don't know how to use a digital option. Given the infrequent and chaotic nature...   Read Full Story

August 10, 2023 | 5 min read

Why driving is more dangerous than ever and how to prioritize driver safety

Jake Wright - Product Marketing Manager

Our data is telling an alarming story - driving is more dangerous than ever. We have reported in the past how driving behavior changed during the pandemic, leading to a spike in fatal accidents. Today, with an increase in bodily injury claims, more severe injuries, and a...   Read Full Story

July 28, 2023 | 4 min read

Roadside Reinvented: How Agero has used technology, scale, and 50 years of experience to pioneer and reinvent the roadside industry

Monica Bouchard - Senior Manager, Client Engagement Marketing

Pioneers for 50 years: Celebrating our unique combination of technology, scale, and experience in the roadside industry Reliable, brand building roadside experiences are complicated. To do it right requires technology, scale, and experience - 50 years (and counting!) to be...   Read Full Story

July 26, 2023 | 5 min read

How flat tires have become the number one roadside hassle, especially for EVs

Shana Cooper - Senior Director, Product Marketing

Flat tires happen all the time – every 7 seconds - 220 million flat tires in the US every year, accounting for nearly 20% of all roadside events. In fact, flat tires are the most common roadside request we receive.   Read Full Story

July 25, 2023 | 3 min read

It’s the thought that counts: Added delights drive satisfaction, even when they aren’t utilized

Jon Myers -- Product Manager

When it comes to driving customer experience during roadside events, additional options and outreach can have a substantial impact. In fact, even if help or support is declined, simply making the offer leaves a positive impression. At Agero, we enable “Hero Moments” for your...   Read Full Story

June 20, 2023 | 3 min read

How digital intake saves the day when summer volume surges

Dana Kinsella -- Senior Manager, Client Engagement Marketing

Water parks on hot, humid days. Taylor Swift tour dates. Food shopping on the eve of a long weekend. Excellent weather forecasted for a long July 4th weekend. What do these have in common? Volume surges, long wait times and consumer frustration.   Read Full Story

May 31, 2023 | 3 min read

Supporting EV customers with everyday maintenance and roadside is different

Macklin Wrixon, Senior Product Strategist

When it comes to supporting customers with their electric vehicles, the what, why and how are all different. As a brand selling or supporting these customers, understanding these nuances and the changes they require will be critical to your customer experience and long term...   Read Full Story

May 2, 2023 | 4 min read

Breaking the Cycle of Body Shop Refusals

Jake Wright - Product Marketing Manager

When a motor vehicle is involved in an accident and requires a tow, insurance carriers, service providers, and body shops all have essential roles to play. Importantly, these parties need to work together to ensure that the vehicle is recovered and repaired as quickly and...   Read Full Story

March 1, 2023 | 2 min read

Forbes Names Agero to Prestigious America’s Best Midsize Employers List for Second Consecutive Year

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – March 1, 2023 – Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers and others to support their customers at every stage of vehicle ownership, once again received recognition in the Forbes Best Midsize Employers list for...   Read Full Story