Summary of the improvements from our most recent sprint:
Improved the search function for facility locations so users can find all matching records, not just a limited number, and made search results more accurate.
Fixed an issue where jobs were not being created properly, and improved error messages when searching for case details.
Updated the system to remove holidays from certain activity schedules.
Enhanced the process for monitoring and extracting vehicle identification numbers and license plate details from photos using advanced technology.
Added new test scenarios to ensure billing and administrative features work correctly.
Updated reports to include new types of smart messages and created a separate report for messages waiting on customer information.
Fixed an error where users received unnecessary error messages for non-required phone number fields.
Improved error responses from the billing system to provide more helpful information.
Updated the system to send additional tracking information for certain cases.
Updated training portal links to direct users to the correct help resources.
Improved the process for downloading images from case details, ensuring users are not redirected to error pages.
Added and updated test plans and validation steps for new and existing features.
Enabled new types of smart messages to help keep customers informed about missing information.
Improved the way the system searches for pickup and tow locations, making it faster and more flexible.
Created new databases and search tools to better manage and find facility location information.
Updated automation scripts to better handle specific customer requests, such as ambulance needs and key locations.
Switched system logs from one monitoring tool to another for better tracking and analysis.
Fixed issues with security integrations and improved how the system handles certain types of responses.
Made changes to billing so that certain fees are not double-charged, preventing overbilling.
Fixed an issue that prevented jobs from being dispatched in the system.- Created and updated daily checklists to monitor system functionality and spot unusual changes.
Improved and updated the plan for testing all features before release.
Developed an initial plan for how new features will be tested.
Fixed an issue where important alert messages were not being sent when needed.
Set up and tested a new process for handling emergency response cases.
Prepared the system for a new client, including setup in test environments and gathering needed information.
Updated the user interface to use a new method for securely connecting to outside services.
Configured system endpoints to support new web features.
Changed how reports are generated to include new types of data and improved how information is pulled from the database.
Updated the user interface to use the new report export feature.
Fixed a problem where alert messages were not being triggered correctly due to changes in the system.
Checked that emergency response cases are being created and displayed correctly in the dashboard.
Made sure automated phone calls use the correct phone number for specific cases.
Fixed issues in the reports section where some columns were empty and sorting data caused errors.
Investigated and addressed a critical system alert related to a case processing error.
Created a tracker to monitor the status of cases in the system.
Added more details to error messages from the billing system to help with troubleshooting.
Analyzed and updated rules for marking cases as needing storage based on time, day, and location.
Fixed an issue where the billing system was incorrectly removing a day of storage for some clients.
Resolved differences between two parts of the system when canceling cases, ensuring actions are consistent and notes are updated properly.- Improved error messages from the AM Billing system to include more details, making it easier to track and resolve billing issues without manual intervention.