1. Click the Reviews Tab from the top menu.
2. Filter by Q1 Score.
Q1 asked the customer if they would recommend their service to a friend or colleague. This is used to calculate the net promoter score. A promoter score is 9 or 10. A neutral score is 7 or 8 and detractor score is 6 or below.
3. Click on a job to view full case details, survey responses and comments.