Client Knowledge Base

When I request an Accident Tow from Business, Storage, Residence from Agero, what information is most important?

Written by Admin | Nov 21, 2023 6:54:44 PM

When I request an Accident Tow from Business, Storage, Residence from Agero, what information is most important?

Many storage yards and impound lots require:

  • VIN number
  • License plate
  • Release from the customer or insurance company (phone call or written)
  • Sometimes a notarized or state specific release form is required

If this information is on the initial request – then it will eliminate the need to contact the customer or the insurance client to obtain information required for the release.

Be sure to include:

  • Customer phone number
  • Best phone number
  • Mobile phone number

This will enable Agero Agents to easily reach out to customer if more information is needed.