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FAQs, Getting Started / How do I know a tow is on the way?

How do I know a tow is on the way?

You will receive an “En Route” email notifying you that the tow is on its way. This will include an ETA for the vehicle to your shop, VIN, tow reason and customer name.

This is not a billing statement. Unless the car is confirmed delivered, you will not be charged for the lead. Confirmed delivered cars will trigger a delivered email the day following the service and will appear on your monthly statement.

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Request Support

Supporting Customers Together

As you progress through the Repair Advantage program, you may need to request support. Our customer service agents are highly qualified and come from an automotive background.

Here are some of the types of support available:

Program Question - General questions not answered in our FAQ document.
Update Email/Contact Info - Requests to update current contact information for your membership.
Update Payment Info - Requests to update current payment information for your membership.
Resend Monthly Billing Statement - Requests to manually trigger an additional email with your monthly billing statement to the email address on file.
Dispute a Charge - Requests to review what you believe to be an incorrect charge on your account.
Request Membership Termination - Requests to exit the program
Other - Please include additional information explaining your request.

To submit a ticket, kindly fill out the form on this page. A representative will be in touch within 48 hours in response to your request.