What is ERS?

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/ What is ERS?

ERS is Emergency Roadside Services. This program is serviced by Agero. It includes both roadside services and towing services.

Roadside services:

jump starts, tire changes and other onsite mechanical fixes (1 hour labor)
delivery of fuel and oil or battery and replacement tire (subject to availability)
Locksmith (1 hour labor)
Winching (if service can be performed safely within 10 feet from paved road)

Towing services:

Towing a stuck or disabled vehicle (not related to an accident)
Towing to the nearest qualified repair facility (plus 10 miles)
One-time, pre-paid Lyft voucher - up to $30 and valid for 24 hours - to help customers reach their destination

RESOURCES

Program Overview
Onboarding Guide
TIPS FOR TEAMS
Communications Overview
Explainer Video
FAQ SHEET

Request Support

Supporting Customers Together

As you progress through the Repair Advantage program, you may need to request support. Our customer service agents are highly qualified and come from an automotive background.

Here are some of the types of support available:

Program Question - General questions not answered in our FAQ document.
Update Email/Contact Info - Requests to update current contact information for your membership.
Update Payment Info - Requests to update current payment information for your membership.
Resend Monthly Billing Statement - Requests to manually trigger an additional email with your monthly billing statement to the email address on file.
Dispute a Charge - Requests to review what you believe to be an incorrect charge on your account.
Request Membership Termination - Requests to exit the program
Other - Please include additional information explaining your request.

To submit a ticket, kindly fill out the form on this page. A representative will be in touch within 48 hours in response to your request.