Agero to Launch 4th Annual Summer Hustle Program for Service Providers, Recognizing Exceptional Customer Service During High Volume Summer Months

MEDFORD, Mass. – June 18, 2024 – Agero, the motor club providing powerful and user-friendly software and support for roadside assistance service providers, announced the launch of its Summer Hustle ‘24 program, “The Performance Series.” Now in its fourth year, Summer Hustle celebrates the dedication and hard work of service providers from across the country. Their efforts play a crucial role in helping Agero deliver high-quality, reliable tow and road services for its over 100 client programs, ensuring the greatest possible satisfaction for its customers.

The Summer Hustle program takes place over the summer months, during which increased road travel results in higher than normal service request volume. It presents an opportunity to acknowledge and incentivize service providers who continually go above and beyond in offering leading assistance services to drivers in their time of need. With a selection process heavily focused on quality and strict performance metrics focused on service compliance, Summer Hustle ‘24 aims to reward the highest-performing providers to date.

Summer Hustle ‘24 will operate for ten weeks from Sunday, June 30, through Saturday, Sept. 7. The program will award a total of $30,800 in monetary prizes, plus additional Summer Hustle swag, to 14 winners each week, based on weekly performance measurements. Agero will distribute $200 per winner per week, with special prizes of $300 during the Independence Day and Labor Day holiday weeks. 

New this year, Agero will also award weekly bonus prizes to the East and West regional providers with the highest “Photo Capture” percentage, or the number of completed jobs verified with pictures, per Agero’s photo guidance. Photos not only help service providers verify service completion, but also bring significant benefits that include accelerating damage resolutions for customers and providers, clarifying confusion over damage liability, preventing false or fraudulent customer claims, and more. 

Agero will spotlight the top performers via email every Friday, starting July 12. Summer Hustle ‘24 is open to all contracted tow and roadside assistance service providers. Contestants must be located and operate in the United States and District of Columbia and remain in good standing with Agero per contractual obligations in order to be eligible.  

Agero provides industry-leading technology, training, and support to towing and roadside service providers, empowering them to deliver outstanding customer service and grow their businesses. For more information on Agero Summer Hustle ‘24, including rules and eligibility, visit: https://info.agero.com/agero-summer-hustle

 

About Agero
Wherever drivers go, we’re leading the way. Agero’s mission is to reimagine the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; configurable, white-label roadside assistance; comprehensive accident management services; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem.

The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of independent service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.

 
 

Meet the Author: Kate Patty - Lead, Network Engagement

Kate leads service provider engagement efforts, communicating directly with Agero's extensive provider network (via email, video, tow shows, promotions and more) to share knowledge, capture feedback and continuously develop relationships. Agero's service provider ecosystem is critical to the delivery of high quality services to consumers that increase client brand reputations. Working in support of service provider affinity, it is Kate's responsibility to help providers grow their business with Agero while supporting internal stakeholders in ongoing improvement of software and processes to make Agero the easiest motor club to work with. When not at work, Kate enjoys reading and spending time with her husband, daughter and chocolate lab Penny.
 
 

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