The Pitstop

When temperatures plunged across the country this winter—culminating last week in record-breaking blizzard conditions during Winter Storm Hernando—officials issued urgent warnings: “Stay off the roads,” “visibility near zero,” and “travel is life-threatening.”

But while much of the country stayed off the roads, you all braved them. 

Across snow-covered highways, frozen neighborhoods, and dangerous whiteout conditions, our network geared up—ensuring stranded drivers, essential workers, and vulnerable customers were never alone. 

This winter season brought wave after wave of extreme weather: sub-zero temperatures across the Great Lakes, record snowfall in the Ohio Valley, unexpected ice across the South, and one of the most disruptive winter storms in recent history with Hernando. 

These weren’t just service calls—they were lifelines. 

We have the privilege of working with the most resilient and reliable roadside businesses in the country, but seeing them in action during a crisis is a powerful reminder of why we do what we do. From a nurse racing to reach patients needing lifesaving medication to a driver stranded in the middle of a 2-foot snowstorm who made it home safely, stories of your bravery and compassion emerged from every corner of the country. 

Real Impact: Notes from the Road

Hear directly from the customers who made it home because of your dedication during the recent storms:

When conditions were life-threatening:

• “I was in a deadly situation on a dark road… it was 8 below zero. Communication was the key.” — Maurice H.
• “It was -10 outside, but he stayed to make sure everything was working.” — Joe M.
• “In the middle of a two-foot snowstorm, the tow truck arrived on time, professional and friendly.” — Mark S.
• “Awesome very quick response in what could have been a life-threatening situation.” — Amber M.
  

When you helped those who help others:

• “I am a nurse who treats severely mentally ill clients… unfortunately, I lost my key fob and their injectable medications are now locked in my car. Thanks for your help!” — Cody Ann J.
• “He kept a smile on my face while I was crying because of the storm… This person traveled over 50 miles to help me get back to my job so I can provide for myself and my children.” — Sarah S.

Events like these remind us of the extraordinary impact you, our roadside heroes, make every day.

Read more testimonials below from the many customers you all helped throughout the winter storms.

more Customer Testimonials 

“I’m a single mom not by choice… I could not have afforded a tow truck today. This service saved me mentally, emotionally, financially.” — Kate F.

“Octavio was great — he got here quickly in a blizzard!” — Risha S. 

“The service was efficient despite difficult conditions. The driver was professional and courteous.” — William B. 

“Less than 12 hours before the storm started, someone arrived within a half hour. I was incredibly fortunate.” — Michael M. 

I’m glad the locksmith lived close by—otherwise I’d be a frozen popsicle. This winter has been rough.” — Jaime T.

“Home safely in the snowstorm. Thank you!!” — Aria T.

“I am an elderly widow and truly appreciate this service despite the awful weather conditions.” — Karen C.

“I’m old and get nervous being alone… thank you for everything.” — Olive D.

“During a stressful time, a person’s kind words and patience were priceless.” — Katrina G.

“The weather was treacherous and it was unfortunate that I had to be out and put him in the situation to be out in a blizzard. I’m grateful for his kindness.” — Sandra S. 

“He came out almost at midnight in the snow to help me in an urgent situation.” — Alexander F. 

“For a bad situation, the service was outstanding — poor weather and he did it all with a smile.” — Peter B.

To the drivers, dispatchers, and owners across our network — thank you for being the calm in the storm and the helping hand when it matters most. Your work goes far beyond roadside assistance. 

You are, and always will be, our roadside heroes.