In this industry, where grit, expertise, and a commitment to getting the job done are paramount, some professionals stand out for the lasting impact they've made. They're the ones whose dedication not only defines their business but also shapes the very standards of the profession. Meet Kristen Klemenz, a powerhouse owner from B&W Towing in Painted Post, NY, established back in 2009. With over a decade of deep industry experience and a well-deserved title as 2024's Tow Woman of the Year, Kristen embodies the very best of our network.
We recently sat down with Kristen to hear about what that prestigious recognition meant to her, her growth journey and leadership style. In the video, Kristen shares her core value of treating people fairly - a philosophy she credits for building her impressive fleet. She also offers insights into supporting and motivating her team through challenges and advice for newer providers who are just starting out in this industry.
Check out the full video below to hear Kristen's story and discover how her dedication to integrity and people has driven her remarkable success.
Did you enjoy this content? Check out our Spotlight Series with Cara Ryckeghem, Co-Owner of Kendall Performance & Repair, for valuable insights on how to optimize your dispatch operations.
What is our Service Provider Spotlight Series? In our series, we aim to provide valuable peer-to-peer knowledge sharing by having you hear directly from other experienced service providers. This series will offer insights, best practices, and personal stories from providers within our network.
Marianna Lovo is an Engagement Marketing Specialist at Agero. She joined the team in 2023 and has helped build communication and marketing materials for Agero's Network Transformation Team. Prior to Agero, Marianna worked in a range of different sectors and brands under the marketing team from cybersecurity and EV to fashion and lifestyle. Marianna has a BA in Communications and Theater from Wake Forest University and an MBA from Boston University.