When temperatures plunged across the country this winter—culminating last week in record-breaking blizzard conditions during Winter Storm Hernando—officials issued urgent warnings: “Stay off the roads,” “visibility near zero,” and “travel is life-threatening.”
But while much of the country stayed off the roads, our service providers braved them.
Across snow-covered highways, frozen neighborhoods, and dangerous whiteout conditions, our network geared up—ensuring stranded drivers, essential workers, and vulnerable customers were never alone.
This winter season brought wave after wave of extreme weather: sub-zero temperatures across the Great Lakes, record snowfall in the Ohio Valley, unexpected ice across the South, and one of the most disruptive winter storms in recent history with Hernando.
These weren’t just service calls—they were lifelines.
We have the privilege of working with the most resilient and reliable roadside businesses in the country, but seeing them in action during a crisis is a powerful reminder of why we do what we do. From a nurse racing to reach patients needing lifesaving medication to a driver stranded in the middle of a 2-foot snowstorm who made it home safely, stories of bravery and compassion emerged from every corner of the country.
One example that captures the heart of this network came during the Virginia freeze:
A provider in Woodbridge, VA—ABCD Towing—responded to what began as a kind gesture to support a grocery delivery run. When the stores lacked essential supplies for the customer, the provider stepped in personally, supplementing the order with items from his own home, including household necessities and laundry detergent, to ensure the family had what they needed.
In Dallas, A1 Americas Towing demonstrated the same commitment. Despite being closed late at night, the owner answered a call for help and drove across the city to secure groceries for a family, including urgently needed baby formula.
Events like these remind us of the extraordinary impact our roadside heroes make every day.
Hear directly from the many customers our network helped throughout the winter storms.
Our providers showed up when people needed help the most:
“I am a nurse who treats severely mentally ill clients… unfortunately, I lost my key fob and their injectable medications are now locked in my car. Thanks for your help!” — Cody Ann J.
“He kept a smile on my face while I was crying because of the storm… This person traveled over 50 miles to help me get back to my job so I can provide for myself and my children.” — Sarah S.
“I’m a single mom not by choice… I could not have afforded a tow truck today. This service saved me mentally, emotionally, financially.” — Kate F.
During Winter Storm Hernando specifically, customers repeatedly highlighted how providers showed up quickly despite worsening blizzard conditions:
“Octavio was great — he got here quickly in a blizzard!” — Risha S.
“The service was efficient despite difficult conditions. The driver was professional and courteous.” — William B.
“Less than 12 hours before the storm started, someone arrived within a half hour. I was incredibly fortunate.” — Michael M.
Our providers responded in life-threatening conditions to ensure customers make it home safely:
“I was in a deadly situation on a dark road… it was 8 below zero. Communication was the key.” — Maurice H.
“It was -10 outside, but he stayed to make sure everything was working.” — Joe M.
“Awesome very quick response in what could have been a life-threatening situation.” — Amber M.
“In the middle of a two-foot snowstorm, the tow truck arrived on time, professional and friendly.” — Mark S.
“I’m glad the locksmith lived close by — otherwise I’d be a frozen popsicle. This winter has been rough.” — Jaime T.
“Home safely in the snowstorm. Thank you!!” — Aria T.
For elderly drivers, anxious customers, and those stranded alone, kindness often mattered most:
“I am an elderly widow and truly appreciate this service despite the awful weather conditions.” — Karen C.
“I’m old and get nervous being alone… thank you for everything.” — Olive D.
“During a stressful time, a person’s kind words and patience were priceless.” — Katrina G.
“The weather was treacherous and it was unfortunate that I had to be out and put him in the situation to be out in a blizzard. I’m grateful for his kindness.” — Sandra S.
“He came out almost at midnight in the snow to help me in an urgent situation.” — Alexander F.
“For a bad situation, the service was outstanding — poor weather and he did it all with a smile.” — Peter B.
To the drivers, dispatchers, and owners across our network — thank you for being the calm in the storm and the helping hand when it matters most. Your work goes far beyond roadside assistance.