October 28, 2024 | 5 min read

Spotlight Series: Cara Ryckeghem, Co-Owner of Kendall Performance & Repair

Marianna Lovo - Engagement Marketing Specialist, Network

Running a smooth dispatching arm can make or break a business, and no one knows this better than Cara, one of the owners of Kendall Performance & Repair, based out of Milan, IL. With over 10+ years of industry experience under her belt, Cara has worn every hat in the business -...   Read Full Story

October 3, 2024 | 3 min read

Spotlight Series: Luis on Growing with Agero

Marianna Lovo - Engagement Marketing Specialist, Network

WELCOME TO OUR SERVICE PROVIDER SPOTLIGHT SERIES   Read Full Story

August 20, 2024 | 5 min read

Are common - and oftentimes avoidable - damage claims costing you?

Aislinn Wiseman - Director Operational Excellence, Contact Center

The last several years have not been easy for the industry: vehicles are increasingly difficult to service, costs continue to skyrocket and retaining high-quality employees is a challenge.   Read Full Story

August 15, 2024 | 8 min read

Understanding Net Promoter Score (NPS): The What, the How & the Why

Talia Matrumalo - Engagement Marketing Specialist, Network

Understanding how our customers feel about the service that's been delivered to them is incredibly important. Not only for our clients’ benefit, but for our - and your - continued growth and success. It’s why we initiate a post-service survey on nearly every job, with the aim of...   Read Full Story

August 13, 2024 | 5 min read

Spotlight Series: Housecar Roadside

Marianna Lovo - Engagement Marketing Specialist, Network

WELCOME TO OUR SERVICE PROVIDER SPOTLIGHT SERIES   Read Full Story

July 26, 2024 | 4 min read

ENSURING FAIR PLAY IN OUR NETWORK

Marianna Lovo - Engagement Marketing Specialist, Network

July 9, 2024 | 5 min read

Consumer Insight: How EV owners are thinking about their cars and their roadside experience

Kate Patty - Lead, Network Engagement

In 2023, 1.2 million, or 7.6% of all new cars sold in the US, were electric vehicles. Hybrid vehicle sales also experienced a banner year, hitting a record high of over 1 million vehicles sold, with another 148K in plug-in hybrid sales. This year, EV sales are predicted to reach...   Read Full Story

June 26, 2024 | 4 min read

Are you accessing our 100% Free Service Training Material? What are you waiting for!?

Talia Matrumalo - Engagement Marketing Specialist, Network

Our mission is to be the easiest motor club for you to work with. It’s why we’re working hard on building out our Blueprint site.   Read Full Story

June 18, 2024 | 2 min read

Agero to Launch 4th Annual Summer Hustle Program for Service Providers, Recognizing Exceptional Customer Service During High Volume Summer Months

Kate Patty - Lead, Network Engagement

MEDFORD, Mass. – June 18, 2024 –Agero, the motor club providing powerful and user-friendly software and support for roadside assistance service providers, announced the launch of its Summer Hustle ‘24 program, “The Performance Series.” Now in its fourth year, Summer Hustle...   Read Full Story

June 17, 2024 | 5 min read

Driving Brand Reputation: Top 5 Tips

Marianna Lovo - Engagement Marketing Specialist, Network

Have you heard the expression, "Don't judge a book by its cover?" Well, it's much easier said than done. Unfortunately, most people do just that, judge someone's competence, reliability, etc. on their first impression. As our in-network roadside assistance service providers, you...   Read Full Story

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