The Pitstop

Every year, Agero conducts a benchmark study to learn more about the evolving roadside landscape. We surveyed over 2,500 drivers to get a pulse on event predictors, type, and frequency.

At Agero, roadside assistance isn't merely a part of our operations; it's our deep-seated commitment. We recognize the criticality of not just offering prompt aid to drivers in distress, but also delving into the ever-changing roadside landscape to enhance our support for clients, their clientele and our network of Service Providers.

To achieve this, Agero annually undertakes comprehensive research. In our 2023 benchmark study, we engaged with over 2,500 drivers to delve into the intricacies of roadside incidents – encompassing their frequency, nature, and resolution. The findings reveal that roadside incidents for electric vehicles are more prevalent than commonly perceived and that drivers' have specific misunderstandings about what it means to DIY-it versus call in a professional to help. 

The infographic below highlights the study's key takeaways. 

What does this all mean for you, our Providers? The need for driver support will remain and the frequency of service events for PHEV and BEVs is increasing, rapidly. It has become more important than ever for Service Provides to have the right tools, the right knowledge, and the right level of professionalism and drive for service quality than ever before. 

Our Blueprint Vehicle Training site and Swoop Resource Center can provide you with the tools and insights you need to deliver on new and evolving customer situations and expectations with confidence.