Agero, Inc. the leading provider of vehicle and driver safety and security services celebrated the one year anniversary of its expansion into Clarksville, Tennessee. Since the company officially opened the doors of its new call center on Monday, Oct. 15, 2012, it has added almost 500 associates from the greater Clarksville community and has become an active participant in local economic, education and community building affairs.
Agero’s Clarksville facility is a state of the art bilingual call center operation where it provides critical roadside assistance and safety and security services to drivers throughout the U.S. Agero’s roadside assistance is recognized as the leading premium service of its kind, which leading automobile manufacturers, insurance companies and other market leaders rely on to serve their driving customers and strengthen brand loyalty. The services provided by Agero’s Clarksville associates are often delivered at the moment of a roadside incident, when the customer needs to speak with someone who can quickly dispatch the right level of assistance and be a calming and capable guide to solving the problem.
“We are delighted to celebrate our first year in Clarksville,” said Dave Ferrick, CEO of Agero, Inc. “The performance of our Clarksville associates has been outstanding and their efforts are an integral part of Agero’s overall success this year. We couldn’t be happier with our investment in Clarksville, and we look forward to a bright future in the community and continuing to support the local economy and its residents.”
Agero is the leading provider of vehicle and driver safety, security, and information services, including roadside assistance and claims management services. The company serves over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. The company responds to more than12 million requests for roadside assistance annually and manages more than 30,000 service providers to aid in that service.
Since its opening, the Clarksville call center has expanded to a 24/7, 365 day operation with bilingual capabilities. One of Agero’s fundamental values is to provide its associates with career opportunities and ongoing training to promote job advancement. The expansion to Clarksville has allowed the company to handle an increasing volume of calls for roadside assistance and claims management services, and plays a crucial role in its growth and success.
“Our Clarksville associates are critical because they operate as the face, or voice, of our clients as well as Agero to the driving public. They are typically dealing with customers at times that are extremely stressful, which requires them to project the utmost professionalism, confidence and sympathy throughout every call,” says Will Fugette, Clarksville’s Contact Center Director. “We couldn’t be happier with the class and capabilities of the associates who’ve joined us in Clarksville. We really feel like Agero has become part of the fabric of the Clarksville community and look forward to being a positive contributor to the growth and quality of life in the area.”
Since Agero opened the doors of its Clarksville call center, the Clarksville community has been extremely welcoming to the company. Agero has shown its appreciation and desire to pay it back, with a particular focus on the community’s economic development, education and local charities. The company became a local sponsor of Riverfest as well as the Best of Clarksville events, the Tennessee Kidney Walk, and the Clarksville Montgomery County’s Imagination Library. Agero also funded educational opportunities such as providing three scholarships for college-bound seniors at Rossview High school, and back-to-school items for underprivileged children at Clarksville’s “Back to School Splash.”
About Agero
With over 40 years of experience, Agero is the leading provider of vehicle and driver safety, security, and information services, including roadside assistance, consumer affairs and claims management services. The company serves over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing a network of more than30,000 service providers responding to more than12 million requests annually for emergency assistance, Agero leverages advances in technology and information services to accelerate and enhance response to drivers' needs while strengthening customer loyalty. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
Kate leads service provider engagement efforts, communicating directly with Agero's extensive provider network (via email, video, tow shows, promotions and more) to share knowledge, capture feedback and continuously develop relationships. Agero's service provider ecosystem is critical to the delivery of high quality services to consumers that increase client brand reputations. Working in support of service provider affinity, it is Kate's responsibility to help providers grow their business with Agero while supporting internal stakeholders in ongoing improvement of software and processes to make Agero the easiest motor club to work with. When not at work, Kate enjoys reading and spending time with her husband, daughter and chocolate lab Penny.