MEDFORD, Mass. – May 7, 2019 – Agero, Inc., a market leader in software-enabled driver assistance services for automotive manufacturers and insurance providers in North America, announced it has been named a winner in the 2019 Excellence in Customer Service Awards presented by Business Intelligence Group.
Agero’s industry leading roadside assistance, accident management and consumer affairs services are leveraged by the largest automotive and auto insurance brands in North America, protecting over 115 million vehicles on the road. Through a unique combination of platform intelligence, a vetted service provider network, emergency trained agents, and massive data volume, Agero delivers a transparent and connected service experience for consumers during their critical moments of need. This includes:
- Omni-channel request capabilities that give consumers the power to choose when and how to engage with Agero’s service team.
- Machine learning case management models that optimize service speed and performance.
- Responsive and automated contact center tools that drive process efficiencies and provide the right context for over 30,000 events a day.
- A team of highly committed contact center associates that are heroes for consumers during stressful and potentially dangerous roadside or accident events.
“Unlike many other contact center and customer service functions focused on sales, Agero navigates and supports consumers through potentially life-threatening situations. Our dedicated associates and innovative technologies play a vital role in providing peace of mind and convenient, high-quality help during a high stress breakdown or accident situation,” said Chris Richard, Vice President, Contact Center Operations for Agero. “Our selection as a Business Intelligence Group Excellence in Customer Service Award winner underscores our commitment to delivering transparent, empathetic, efficient and digitally-enabled assistance when consumers need it most – at the roadside.”
“Year after year the role of customer service plays a more important role in all of our lives,” said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group. “We are thrilled to be honoring these companies as they are leading by example and making real progress on improving the daily lives of so many.”
Organizations from across the globe submitted their recent innovations for consideration in the BIG Excellence in Customer Service Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.
About Agero
Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
Media Contacts:
Kate Patty
PR Manager
Agero, Inc.
KPatty@agero.com
+1 (781) 306-3771
Maria Jimenez
Chief Nominations Officer
Business Intelligence Group
jmaria@bintelligence.com
+1 (909) 529-2737
Kate leads service provider engagement efforts, communicating directly with Agero's extensive provider network (via email, video, tow shows, promotions and more) to share knowledge, capture feedback and continuously develop relationships. Agero's service provider ecosystem is critical to the delivery of high quality services to consumers that increase client brand reputations. Working in support of service provider affinity, it is Kate's responsibility to help providers grow their business with Agero while supporting internal stakeholders in ongoing improvement of software and processes to make Agero the easiest motor club to work with. When not at work, Kate enjoys reading and spending time with her husband, daughter and chocolate lab Penny.