Insights & Reporting

View your insights dashboards to dig into your program's Performance

Insights dashboards provide all of the details you need for a comprehensive view into your program's performance.

While components may vary based on specific client needs, insights typically include:

Program Overview:

Performance Trends:

Customer Experience / Net Promoter Score reports:

Service Breakdown reports:

and Intake Channel reports:

If there are specific dashboards or data points that you need and don't see among your insights, please contact your Client Success representative. 

Note that the glossary below includes definitions for data labels and terms found in your insights dashboards.