Accident Management

Accident Case Statuses

Accident Management Dashboard not performing as expected

Accident Service Types: ASM vs VRM

Approving Charges

Are there any areas or roadways where Agero will not provide accident services?

Cancelling an Accident Case

Cases that Need Attention

Communicating with the repair shop

Creating Service Requests

Do I need to arrange for paying the initial Live Accident Scene Tow if it was not performed by Agero?

Help! I forgot my Accident Management Dashboard password

How do I enter the customer's preferred tow location for an accident management case?

How do I identify the pick up location?

How do I search and download a Tow invoice from Accident Dashboard?

How does a service provider confirm service delivery if the tow destination is unresponsive?

Logging into the Accident Management Dashboard

Releasing a vehicle from storage or impound

Salvage tow requirements

Self-service reporting

Should I download an invoice for an Accident Claim where the case shows Cancelled status?

Site or API Integration Unavailable

Unable to create service requests

Unknown Tow Destination

Updating Tow Destination

What happens if the customer is required to pay charges for an accident case?

When I request an Accident Tow from Business, Storage, Residence from Agero, what information is most important?

When to get involved for a vehicle release

Why don't I have access to create an Accident Service Request?