FAQs

Accident Management Dashboard not performing as expected

Accident Service Types: ASM vs VRM

Are there any areas or roadways where Agero will not provide accident services?

Can Swoop be used on a mobile device?

Communicating with the repair shop

Do I need to arrange for paying the initial Live Accident Scene Tow if it was not performed by Agero?

Help! I forgot my Accident Management Dashboard password

Help! I forgot my password

How can I see what text messages have been sent to my customers?

How come there are sometimes two ETAs listed?

How do I change my email notifications?

How do I confirm a location?

How do I enter the customer's preferred tow location for an accident management case?

How do I find a completed job in Swoop?

How do I identify the pick up location?

How do I reach a Live Agent?

How do I request a location via text?

How do I search and download a Tow invoice from Accident Dashboard?

How do I verify coverage for commercial fleets?

How do I verify coverage?

How do you find an active or in progress job?

How does a service provider confirm service delivery if the tow destination is unresponsive?

Is the vehicle VIN required?

Releasing a vehicle from storage or impound

Salvage tow requirements

Should I download an invoice for an Accident Claim where the case shows Cancelled status?

Site or API Integration Unavailable

Unable to create service requests

Unknown Tow Destination

What do I do if a customer is not covered or partially covered?

What do the colors on the dashboard mean?

What does the green star mean?

What happens if the customer is required to pay charges for an accident case?

What if I support more than one brand at my dealer?

When I request an Accident Tow from Business, Storage, Residence from Agero, what information is most important?

When to get involved for a vehicle release

Who is Agero?

Why don't I have access to create an Accident Service Request?