MEDFORD, MA – September 13, 2017 – Agero, Inc., the largest B2B provider of roadside assistance solutions to automotive manufacturers and insurance providers in North America, announced today that it has been selected by Hagerty, the global leader of collector car insurance, to provide premium roadside assistance to Hagerty Plus members after an extensive review of providers in the industry. The partnership will extend Agero’s industry-leading roadside services to more than one million classic and exotic vehicles to give Hagerty members peace-of-mind while they pursue their passion.
Immediately, Hagerty Plus members will have access to Agero’s award winning services, including the ability to track the process of their requests from their smartphone, with a central digital location to review the key information on their event with the click of a button. In addition to services such as lockout assistance, tire changes, fuel delivery and battery jump starts, Agero roadside assistance network will deliver flatbed towing 24/7 throughout all 50 states to get members back on the road.
“Drivers of classic and collector cars are a unique class of auto owners, and they expect the services they receive to be as high-quality and distinct as possible,” said Cathy Orrico, Chief Client Officer, Agero. “Our industry-leading roadside assistance services incorporate the automated efficiency of the latest digital capabilities with the personalization enabled by a human element to provide a full-service customer journey, optimal for drivers who have a special relationship with their vehicles.”
In addition to the services provided by Agero’s optimized digital capabilities, Hagerty members will be served by a dedicated team of agents specifically trained to support luxury and classic cars, helping to further put their minds at ease during difficult times, such a mechanical breakdown or accident.
“When one of our members is experiencing a roadside incident, we have one chance to deliver an excellent experience that puts them at ease,” said Eric Kurt, Vice President of Roadside at Hagerty. “Agero’s capabilities with live event tracking from the time the service call is initiated until the vehicle is delivered to its end destination will be critical in turning an unpleasant moment into a positive experience. Their combination of technology solutions and experience within the industry is what led us to ultimately choose Agero as our partner.”
About Agero
With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects 80 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 10 million requests annually for emergency assistance. Agero’s award-winning solutions leverage advances in technology and information services to accelerate and enhance response to drivers' needs while strengthening customer loyalty. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.
About Hagerty
Hagerty is a worldwide automotive brand dedicated to the love of driving. They are the world’s largest specialty insurance provider for classic vehicles of all kinds. The Hagerty Valuation Tool is widely viewed by the vintage car community and automotive media as the gold standard for current values and market trend insights. Hagerty, the magazine, is among the highest circulation car magazines in the country. Hagerty’s “The Barn Find Hunter” is among the most popular automobile focused shows on YouTube with more than 178,000 subscribers. Hagerty also offers Hagerty Plus, the industry's most comprehensive roadside service, and prides itself on preserving and expanding our automotive heritage through the Historic Vehicle Association (HVA), the RPM Foundation and numerous youth outreach programs. For more information, call (800) 922-4050 or visit www.hagerty.com.
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Media Contact:
Nina Gill, Lois Paul and Partners
(617) 986-5727
Nina_Gill@lpp.com
Kate leads service provider engagement efforts, communicating directly with Agero's extensive provider network (via email, video, tow shows, promotions and more) to share knowledge, capture feedback and continuously develop relationships. Agero's service provider ecosystem is critical to the delivery of high quality services to consumers that increase client brand reputations. Working in support of service provider affinity, it is Kate's responsibility to help providers grow their business with Agero while supporting internal stakeholders in ongoing improvement of software and processes to make Agero the easiest motor club to work with. When not at work, Kate enjoys reading and spending time with her husband, daughter and chocolate lab Penny.