Agero Insights

The automotive landscape has never been more complex. In 2025 alone, a surge of new and refreshed models pushed the global total to over 400 distinct light-duty models currently in operation.

From the rise of EVs and plug-in hybrids—which saw an 18% increase in sales last year—to the intricacies of electronic All-Wheel Drive and wireless connectivity, the "standard" service call has effectively vanished. For service providers, the technical knowledge required to safely manage a vehicle has exploded.

The Service Provider’s “Perfect Storm”

Today’s roadside professionals are navigating a challenging technical divide:

• Technological Fragmentation: Providers must manage a mix of decades-old internal combustion engines (now averaging a record 12.8 years on the road) alongside brand-new, software-defined EVs.

• A Rapid Pace of Change: With new models and software updates hitting the streets every quarter, traditional static manuals have become obsolete.

• The High Stakes of Nuance: On a modern hybrid or EV, a single mistake does more than just delay a job—it risks damaging sophisticated electronics and compromising the customer experience.

Agero Makes It Easier: Bridging the Expertise Gap

At Agero, we recognize that even the most experienced providers face moments of uncertainty. To meet this challenge, we have integrated Blueprint into Swoop, eliminating the need for providers to guess, Google, or search YouTube in order to quickly and safely service your customers.

Blueprint is our comprehensive library of timely, relevant vehicle training materials. This growing resource supports more than 28 brands and 100 different models, with dozens of new entries added in just the last twelve months.

However, we know that having information isn't enough—you have to be able to find it when it matters most. For a busy provider on the side of a highway, every second counts.

What’s New: Seamless, VIN-Specific Intelligence

We have streamlined the path to precision by integrating Blueprint directly into Swoop. Here is how the integration transforms the service experience:

1. Automatic Queries: When a job is created, our system automatically queries Blueprint by make, model, year, and service type.

2. Dynamic Links: Direct links to the most relevant service protocols are added precisely where the provider needs them: inside the job details.

3. Mobile-Optimized Ease: Providers simply click through to access vehicle-specific instructions designed to be read quickly on a mobile device.

The Impact: 2X increase in BLUEPRINT USAGE

The results of this integration speak for themselves. Since making this information more accessible, we have seen a 100% increase in web traffic to Blueprint. By putting the right information in the hands of our providers at the right moment, we are ensuring they have the real-time confidence to handle a 2026 EV as easily as a 2010 sedan. This doesn't just support the provider; it ensures your customers get back on the road safely, protecting your brand at every touchpoint.

We are continuously partnering with automotive brands to expand our library and welcome new technical submissions.

Reach out to your Client Success Representative to learn how TO add additional content to the Blueprint library.