Agero Insights

Former Safelite president and CEO to guide Agero’s strategy across technology innovation and roadside assistance experience.

MEDFORD, Mass. – Jan. 8, 2026 - Agero, the leader in digital driver assistance services and software for the majority of automotive and auto insurance companies, has appointed former Safelite president and CEO Tom Feeney to its board of advisors. With more than three decades of experience leading the nation’s top vehicle glass services company, Feeney will guide Agero’s executive team on strategic initiatives spanning product innovation, market expansion, operational excellence, and partnerships across the automotive and insurance ecosystems.

“Tom is an exceptional business leader who led Safelite with true vision and impact,” said Dave Ferrick, Agero President and CEO. “He set the benchmark for Safelite to become the most trusted and admired vehicle service brand, a goal that aligns with our own standard at Agero. His industry expertise will be invaluable as we redefine the roadside experience for millions of drivers and push technological boundaries to deliver unmatched customer service.”

During his 35 years at Safelite, including 14 years as president and CEO beginning in 2008, Feeney spearheaded significant business growth. Under his leadership, the company grew 6x by focusing on two strategic principles - being People Powered and Customer Driven - as well as serving as a trusted advisor to the insurance industry.

“Agero is at the forefront of transforming the roadside assistance experience, combining cutting-edge technology with incomparable scale and a 50-year market presence,” said Feeney. “I’m eager to contribute my experience to help accelerate innovation, strengthen partnerships, and support Agero as it continues to deliver seamless, data-driven solutions for drivers, automakers, and insurers.”

Since retiring as Safelite CEO in June 2022, Feeney has served as chairman emeritus with the company while contributing to numerous boards. He is vice chairman of the board for Boston-based ISG and serves on the boards of Crash Champions, a nationwide collision repair network, and InnoSource, a provider of tech-enabled staffing and workforce solutions. He also advises the CEOs of Hi Marley and Shift Technology, two companies that provide AI-powered solutions to the insurance industry.

Feeney is deeply committed to philanthropic service and mentorship, serving as president emeritus of Ronald McDonald House Charities of Central Ohio and chairman emeritus of the American Red Cross of Central Ohio. He also sits on the Strategic Advisory Committee for the Ohio State University Wexner Center Department of Psychiatry.

To learn more about how Agero is transforming customer-focused roadside assistance, visit www.agero.com.

About Agero
Wherever drivers go, we’re leading the way. Agero’s mission is to reimagine the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; configurable, white-label roadside assistance; comprehensive accident management services; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem.

The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of independent service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.

Media Contact:
Joe Livarchik
Voxus PR for Agero
jlivarchik@voxuspr.com