Eliahu Sussman – Director, Roadside Engagement

At Agero, Eliahu helps communicate how the company’s roadside products, features, services, and solutions work and why they matter. He is obsessed with problem solving, consumer research, data analysis and making complex ideas easily understandable. Prior to joining Agero in September 2020, he led marketing efforts at tech start-ups in the Greater Boston area. Eliahu holds a B.A. in English with a minor in Spanish from Boston University.

June 25, 2024 | 3 min read

Swifter. Higher. Stronger: 2024 Midyear Update

Eliahu Sussman – Director, Roadside Engagement

In 2024, we’re improving on the successes of 2023 to make your driver assistance programs shine.   Read Full Story

June 10, 2024 | 5 min read

Mystery Shopping: What we learn test driving the competition's roadside experience

Eliahu Sussman – Director, Roadside Engagement

To understand how the roadside experience we deliver compares to the customer experience of other roadside companies, Agero routinely does mystery shopping. This involves making actual roadside requests from various white label providers of auto insurers and vehicle...   Read Full Story

March 27, 2024 | 6 min read

Moving Mountains One Pebble at a Time

Eliahu Sussman – Director, Roadside Engagement

We’ve been busy over the past few years here at Agero, steadily improving the metrics that matter to you. As we transitioned to the industry-leading Swoop dispatch platform, we also redefined our ethos around continuous improvement and operational excellence. Led by the...   Read Full Story

February 2, 2024 | 6 min read

How 2023 Was Like Agero's Super Bowl Victory

Eliahu Sussman – Director, Roadside Engagement

2023 was a banner year for Agero. By every measure, we made incredible improvements to our roadside service to enhance the experience for your customers.   Read Full Story

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