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Customer Experience

June 26, 2024 | 5 min read

Roadside Strategies: Building Brand Loyalty in the Summer Travel Season

Christine Nguyen - Marketing Communications Specialist

Although no one wants a car breakdown to be part of their road trip agenda, it's bound to occur. Here's how you can use the summer travel season to your advantage to build brand affinity with your customers in their time of need.   Read Full Story

June 10, 2024 | 5 min read

Mystery Shopping: What we learn test driving the competition's roadside experience

Eliahu Sussman – Director, Roadside Engagement

To understand how the roadside experience we deliver compares to the customer experience of other roadside companies, Agero routinely does mystery shopping. This involves making actual roadside requests from various white label providers of auto insurers and vehicle...   Read Full Story

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