Medford, Mass. and Sault Ste Marie, Ontario, Canada October 1, 2014 – Agero, Inc., a leading provider of vehicle and driver safety, security and information services, today celebrates the ten year anniversary of its contact center in Sault Ste Marie, Ontario, Canada.
Since opening its doors in October 2004, the facility has responded to growing customer demand by adding hundreds of employees from the greater Sault Ste Marie community, and has become an active participant in local economic, education and community building affairs.
The Sault Ste Marie facility is one of five regional Agero contact centers that provide roadside assistance services to stranded motorists, protecting over 75 million drivers throughout North America. As the company’s only Canadian-based contact center, the facility deals strictly with incoming calls from vehicle owners, acting on behalf of vehicle manufacturers and insurance providers that offer roadside assistance through Agero as part of their service packages.
“We deal with a multitude of drivers on a daily basis. These drivers expect immediate, high-quality and efficient service from our associates,” says Brian O’Shaughnessy, Contact Center Director at Agero’s Sault Ste Marie contact center. “Over the course of our ten years, our contact center staff has dealt with virtually every kind of incident you could imagine. But we still treat every call as a unique situation requiring the utmost understanding and responsiveness. It’s a credit to our associates that they conduct themselves with the highest level of professionalism on each and every call. Sault Ste Marie has been a great place for us to do business, providing us with strong talent and allowing Agero to become part of the community. We look forward to a bright future in Sault Ste Marie as we continue to grow and support its residents and the local economy.”
Growing customer demand and the need to deliver new capabilities in Agero’s high-touch roadside assistance service nationwide means the facility is always seeking additional call representatives. To meet customer demand, the Sault Ste Marie facility alone is experiencing twelve percent employee growth this year.
“We’re thrilled to celebrate our tenth anniversary in Sault Ste Marie. A decade of service is a testament not only to the success of the company, but also to the superior performance of our local associates. They’ve been an essential part of Agero’s overall success,” said Dave Ferrick, CEO of Agero, Inc. “The best is still yet to come, and I couldn’t be happier with our investment in this center as we continue to provide quality customer service experiences to drivers.”
Since opening its doors in Sault Ste Marie, Agero has been an avid participant and supporter of the local community. The company recognizes the importance of giving back, and has proven itself to be a strong community supporter through local fundraising initiatives and a Corporate Giving Program.
In addition to its ongoing Community Giving program, the contact center has selected ten local charities to each receive a $1,000 donation from Agero as part of its tenth anniversary in the community, The charities are Algoma Residential Community Hospice (ARCH), Canadian Cancer Society, United Way, Canadian Diabetes Association, Soup Kitchen Community Center, Sault Area Hospital Foundation, SSM Humane Society, Alzheimer Society of SSM, Rotary Club of SSM and Women In Crisis Algoma Inc.
These community outreach efforts are fostered by the supportive and caring environment Agero provides for all their people across Agero’s five locations. The company provides employees with a generous benefits program, performance bonus incentives and a Wellness Program – in addition to an environment enriched by regular celebrations and social committee activities.
Those seeking more information on positions available with Agero can visit www.agero.com.
About Agero
With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing a nationwide network of more than 30,000 service providers responding to more than 7.5 million requests annually for emergency assistance, Agero leverages advances in technology and information services to accelerate and enhance response to drivers' needs while strengthening customer loyalty and process efficiencies. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
Agero Contacts:
Brian O’Shaughnessy
Sault Ste Marie Contact Center Director, Agero
705-946-8267
BOShaughnessy@agero.com
Kristi Cabot
Lois Paul and Partners
617-986-5728
Kristi_Cabot@lpp.com
Kate leads service provider engagement efforts, communicating directly with Agero's extensive provider network (via email, video, tow shows, promotions and more) to share knowledge, capture feedback and continuously develop relationships. Agero's service provider ecosystem is critical to the delivery of high quality services to consumers that increase client brand reputations. Working in support of service provider affinity, it is Kate's responsibility to help providers grow their business with Agero while supporting internal stakeholders in ongoing improvement of software and processes to make Agero the easiest motor club to work with. When not at work, Kate enjoys reading and spending time with her husband, daughter and chocolate lab Penny.