Agero Insights

Since our inception, Agero has been on a mission to safeguard consumers on the road through a unique combination of intelligent technology and human-powered ingenuity. With a focus on transforming the roadside assistance consumer experience to become increasingly transparent, connected and efficient, we have consistently brought leading innovations, such as the first location tracking capability, to market.

In the last five years alone, we have invested over $100 million dollars in this effort, launching new technologies that have reshaped how roadside services are requested and delivered. During this time, our leaders, teams, services and solutions have been recognized by industry organizations and awards programs from Constellation Research, Boston CIO of the Year, MassTLC, DIG|IN, Business Intelligence Group, Digital Edge 50, TU-Automotive and more.

Through the combined power of Agero + Swoop, we are leading the digitalization of roadside assistance on a massive, unmatched scale. We’re combining the expertise gathered from protecting more than 115 million consumers and servicing over 12 million annual events with a more vertically integrated and transparent platform, pushing roadside assistance programs to new levels of responsiveness and real-time visibility.

Today, we’re proud to share that our mission, solutions and services have been further recognized, this time by global consulting and industry analyst firm Frost & Sullivan, which awarded Agero a 2019 “Best Practices” Award for North American Driver Safety Solutions Product Leadership.

"[Agero’s] powerful software-enabled solutions and services intelligently leverage big data and machine learning to enable faster dispatching and more efficient roadside assistance.”

Frost & Sullivan’s Best Practices Awards program recognizes companies for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development.

Announced this morning, the award highlights Agero’s leadership in:

• Leveraging Data: Harnessing massive data volume and machine learning capabilities to enhance the customer experience, including fully automated service request intake and dispatching capabilities, a data-driven service provider matchmaking process, and our AI-powered ProactiveETA service event monitoring model.
• Unmatched Scale: Nationwide coverage and experience managing a complex network of service providers in over 350 metros, along with relationships with over 74,000 repair shops.
• Roadside Transformation: Investment focus on digital transformation and transparency with the acquisition and integration of Swoop, enabling greater real-time efficiency, speed and performance within our roadside assistance platform.

“By combining its scale with advances in digital end-to-end dispatch management on a single, flexible, and scalable platform, Agero has the opportunity to drastically transform the experience for consumers, service providers and its partners at massive scale. This platform delivers transparency to all client events and gives service providers enhanced visibility into their business operations.”

– Brent Iadarola, VP, Frost & Sullivan

We’re immensely proud to be honored by Frost & Sullivan following their extensive research and analysis into the roadside market. We continue to be dedicated to the transformation of the roadside assistance experience for consumers, our clients, our network of service providers and our contact center agents, and we look forward to years of innovation to come.

The full award report is available here.