After 45 years in the business, we know what it takes to define roadside at scale. We know how to enable easy digital intake, empower agents with the tools they need to assist customers, digitally dispatch to a curated network, provide tracking tools for the consumer and the provider, and layer on reporting and analytics needed to optimize. Delivering seamless service requires tremendous expertise and powerful tools and resources to meet the range of requirements and conditions that arise every day. To create this service, we built Agero Roadside Managed Services on three key components:
Since our inception, Agero has been on a mission to safeguard consumers on the road through a unique combination of intelligent technology and human-powered ingenuity. With a focus on transforming the roadside assistance consumer experience to become increasingly transparent, connected and efficient, we have consistently brought leading innovations, such as the first location tracking capability, to market.
Delivering a roadside service and peace of mind to over 115 million drivers is no small feat and one that we take incredibly seriously at Agero. We have been building the pieces and evolving with the needs of the industry for over 45 years. We are proud to service more than 12 million events per year but there is always room for improvement.
By combining Agero’s Accident Scene Management (ASM) processes with Agero’s Driver360® smartphone-based automatic crash detection algorithms, insurers are able to save up to $3 Billion of unnecessary costs while also improving the policyholder experience. In fact, this was the theme of a keynote address that Luis Quiroga, our VP of Product Strategy and Marketing, and I gave at the TU Automotive Connected Car Insurance show in Chicago this fall.
Semi-autonomy is coming FAST. It’s creating driver confusion, changing driver behavior, and potentially changing driver risk. This has sparked enormous interest among insurance professionals.
Talk of fully autonomous vehicles are grabbing headlines everywhere these days. The whole idea of driving around in a robo-taxi, once just science fiction, seems to be approaching with ferocious speed. The reality, however, is that semi-autonomous vehicles will have much more of an impact in the next 5-10 years than fully autonomous cars, and these vehicles are creating more questions than answers. Today, semi-autonomous vehicles from companies like Tesla, GM and Volvo are already on the market, and as we humans tend to do, we’re already crashing them. Some of these accidents have created spectacular fodder for the media, but these events are largely anecdotal. If we really want to understand how these systems are performing and what impact they are having on driver safety then we need an unbiased research study with naturalistic driver behavior data.