MEDFORD, Mass. – April 14, 2015 – Agero, Inc., a leading provider of vehicle and driver safety, security and information services, has been named winner of the 2015 Gold MVP Quality Award from TMC’s Magazine. The annual award is bestowed on participants in the contact center industry for their consistent, unparalleled demonstration of and commitment to quality, excellence and the highest ethical standards over the past twelve months. This is the 15th year that Agero has been recognized by clients and industry experts as an elite leader in this field by having one of the most accomplished programs in the contact center industry.
“We are honored to once again be recognized with an MVP Quality Award, which reflects our commitment to providing the highest level of service to our customers,” said Dave Ferrick, CEO at Agero. “Providing a positive experience to drivers during a stressful situation is critical for our clients in the automotive and insurance industries as they look to build long-lasting brand loyalty with their customers. This industry recognition inspires our team to continue investing in our people, technology and facilities so that we always find new ways to deliver the best level of roadside assistance that will increase customer satisfaction.”
“Good customer service is more than just answering a phone call; it is about responding to a motorist’s plea for help in a calm and efficient manner during a situation that is typically traumatic or aggravating for the driver,” said Robert Camacho, VP of contact center operations at Agero. “Agero has been successful at this by building a world-class team of contact center operators dedicated to delivering superlative customer service with the help of mobile, cloud and big data technologies.”
“Agero has demonstrated excellence in their ability to build a feeling of community while providing superior customer service,” said Rich Tehrani, CEO, TMC. “The editors of magazine have determined that Agero has demonstrated a true commitment to high ethical standards, stringent policies and challenging goals.”
Award recipients were evaluated by the editors of and represent the leading innovators in the contact center industry. Each winning company presented case study evidence to support their commitment to quality. A full list of MVP Quality Award winners was published in the March 2015 issue of magazine as well as online.
About Agero
With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing a nationwide network of more than 30,000 service providers responding to more than 8 million requests annually for emergency assistance, Agero leverages advances in technology and information services to accelerate and enhance response to drivers' needs while strengthening customer loyalty and process efficiencies. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.
About CUSTOMER
Since 1982, magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.customer.tmcnet.com.
About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including and . TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information. For more information about TMC, visit www.tmcnet.com.
Kate leads service provider engagement efforts, communicating directly with Agero's extensive provider network (via email, video, tow shows, promotions and more) to share knowledge, capture feedback and continuously develop relationships. Agero's service provider ecosystem is critical to the delivery of high quality services to consumers that increase client brand reputations. Working in support of service provider affinity, it is Kate's responsibility to help providers grow their business with Agero while supporting internal stakeholders in ongoing improvement of software and processes to make Agero the easiest motor club to work with. When not at work, Kate enjoys reading and spending time with her husband, daughter and chocolate lab Penny.