Agero Insights

Roadside reimbursements have long been a source of operational strain that can also create customer dissatisfaction. What should be a straightforward process is more often than not a manual, time-consuming procedure for agents and a source of frustration for customers. 

At Agero, we are committed to delivering a seamless experience for our clients, and their drivers. To deliver a better experience for all, we can process roadside reimbursements with a simplified, branded, and reliable solution that not only reduces overhead, but also makes your customers whole in less time. With a robust, branded portal backed by a licensed claims team, you can feel confident that your reimbursement program is taken care of.

HOW WE TURN REIMBURSEMENT HEADACHES INTO A SEAMLESS EXPERIENCE

1) Simplify agent workflows and reduce overhead

A manual reimbursement process can divert your agents’ attention from their primary roles. By  outsourcing reimbursements to Agero, you can minimize operating costs and the time needed to process the reimbursement, resulting in time and effort saved for your agents. Moreover, it also saves dollars to your bottom line – our trained teams have the know-how to manage the complexities and unpredictability that can otherwise result in excessive and inaccurate payouts. 

2) Ensure effortless intake and processing

We know that transparency and simplicity are key to a positive customer experience. By providing an intuitive reimbursement portal, we make it easy for customers to submit their claim and stay informed on status. This portal is also configured to feel like an extension of your brand, giving your customers the familiarity and confidence that they associate with your brand. 

3) Detect and prevent fraudulent and duplicate claims

Our proactive security measures track reimbursement submissions against policy limits to immediately detect and protect against fraudulent activity. We work to stop illegitimate or duplicate submissions before they are ever paid out, ensuring your funds are only used for valid claims. This not only results in significant cost savings, but also provides peace of mind that your reimbursement program is secure and financially sound. 

4) Leverage unmatched industry expertise

We didn’t build this solution overnight. Agero has been efficiently managing reimbursement programs for over 15 years, delivering results for over 75 auto manufacturers and insurance carriers, with a reimbursement processed every three minutes on average. This experience provides the insights needed to build a results-driven solution that you can trust. 

5) Achieve future cost savings 

As industry leaders, we know that your roadside program provides more cost-effective assistance, but do your customers? We also know that roadside events can be brand-building moments that build loyalty with your customer base. These facts led us to include customer education about the user benefits of your roadside program, encouraging future usage of more efficient channels that also enable cost savings opportunities for you. 

BEYOND THE HEADACHE: AGERO'S REIMBURSEMENT SOLUTIONS FOR OPERATIONAL EXCELLENCE

By partnering with Agero, you can stop dreading the reimbursement process and start using it as an opportunity to build a stronger relationship with your customers. Our powerful platform and experienced teams are ready to help you increase operational efficiency and realize significant cost savings. Learn more by downloading our one-pager here.