MEDFORD, MA – April 14, 2014 – Agero, Inc., a leading provider of vehicle and driver safety, security and information services, today announced the appointment of Bryan Sander as senior vice president of operations. With over 20 years of experience in customer care, operations excellence and leadership development, Sander will lead the company’s service delivery teams in providing world class service to more than 75 million drivers, and managing the national network of over 30,000 service providers. Prior to joining Agero, Sander served as global vice president of customer care for ACI Worldwide, where he was responsible for creating and scaling a global customer care and operations team. He also held a variety of customer operations roles at Intuit.
“Agero has continuously enhanced the roadside assistance market and is again leading the industry toward a broader suite of services. This will refine how drivers think about their experience, and puts us in an even better position to drive brand loyalty on behalf of our clients,” says Sander.” I see the opportunity to create significant value here at Agero as we become the facilitator of intensely loyal relationships and cost efficiencies across the automotive and insurance service ecosystem.”
“We are delighted to welcome Bryan to the Agero family,” says Dave Ferrick, CEO of Agero. “Bryan’s strong background in customer care is one of the primary reasons we brought him on board. The changing demographics of drivers and their increasing affinity with technology is altering the way they think about automobiles and brand loyalty. We need to increasingly approach our programs and practices from the perspective of the new ways in which today’s customers think about the driving experience and what they value. Bryan’s experience and enthusiasm makes him the perfect fit to help us through this evolution.”
Sander’s experience in customer care will help Agero continue to build on its industry leading levels of customer loyalty and satisfaction. In his new role at Agero, Sander will be responsible for operations, which includes call centers handling more than 7.5 million emergency requests per year, as well as management of the company’s network of service providers that assist drivers all over the U.S.
About Agero
With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing a nationwide network of more than 30,000 service providers responding to more than 7.5 million requests annually for emergency assistance, Agero leverages advances in technology and information services to accelerate and enhance response to drivers' needs while strengthening customer loyalty and process efficiencies. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
Kate leads service provider engagement efforts, communicating directly with Agero's extensive provider network (via email, video, tow shows, promotions and more) to share knowledge, capture feedback and continuously develop relationships. Agero's service provider ecosystem is critical to the delivery of high quality services to consumers that increase client brand reputations. Working in support of service provider affinity, it is Kate's responsibility to help providers grow their business with Agero while supporting internal stakeholders in ongoing improvement of software and processes to make Agero the easiest motor club to work with. When not at work, Kate enjoys reading and spending time with her husband, daughter and chocolate lab Penny.