MEDFORD, Mass., July 22, 2014 – Agero, Inc., a leading provider of vehicle and driver safety, security and information services, plans to hire hundreds of new employees in 2014 across its four regional sites in Clarksville, Tenn., Sault Ste. Marie, Ontario, Sebring, Fla., and Tucson, Ariz. These centers provide critical roadside assistance to over 75 million drivers throughout the United States. This hiring initiative is in response to growing customer demand and to deliver new capabilities in Agero’s high-touch roadside assistance services nationwide.
The proliferation of mobile devices and increased accuracy and intelligence associated with location-aware services are raising driver expectations regarding roadside assistance services. By leveraging technologies such as cloud computing, mobility, geo-location and big data collection and analysis, Agero is continually enhancing its roadside assistance to more efficiently and safely assist drivers during times of need.With this hiring initiative, Agero is backing up these services with highly skilled professionals who can respond to drivers and ensure that each of their situations is resolved quickly and safely.
“Our associates are an integral part of the Agero roadside assistance experience. We need people who can demonstrate the utmost professionalism while working to aid drivers who are often in highly stressful situations. With demand for our services increasing, we are thrilled to be hiring hundreds of high quality personnel across our four regional service centers,” said Dave Ferrick, CEO of Agero. “Maintaining an employee base with a strong skillset is key to taking advantage of new opportunities and staying ahead in the industry. That is why one of our fundamental values is to provide our associates with career opportunities and ongoing training that promotes job advancement. I know this as well as anyone, having started my career with Agero doing this job. With a strong group of skilled professionals we can transform roadside assistance from being a necessary service into an experience that impacts the brand loyalty of our customers.”
Hiring hundreds of new employees positions Agero with the infrastructure – both from a technological and employee skill set perspective – to take advantage of emerging opportunities around new advancements in the market, giving call center operators additional insight on the driver when dealing with an incident.
“As a call center agent, we are dedicated to provide drivers with safe and efficient service on a daily basis. We ensure that not only are we delivering quality service, but also empathize the situation that our drivers are in,” says Michael Ho, an agent in Agero’s Tucson location. “Agero’s continued investment in professional training for call center professionals as well as new technologies enables us to address the needs of today’s drivers.”
Agero has been recognized as a leading provider of vehicle and driver safety, security, and information services, including roadside assistance and claims management services. By hiring hundreds of new employees across its regional centers, Agero is expanding its customer service personnel which will allow the company to provide more timely and enhanced service to stranded drivers nationwide. For more information on available positions, please visit www.agero.com.
About Agero
With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing a nationwide network of more than 30,000 service providers responding to more than 7.5 million requests annually for emergency assistance, Agero leverages advances in technology and information services to accelerate and enhance response to drivers' needs while strengthening customer loyalty and process efficiencies. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
Kate leads service provider engagement efforts, communicating directly with Agero's extensive provider network (via email, video, tow shows, promotions and more) to share knowledge, capture feedback and continuously develop relationships. Agero's service provider ecosystem is critical to the delivery of high quality services to consumers that increase client brand reputations. Working in support of service provider affinity, it is Kate's responsibility to help providers grow their business with Agero while supporting internal stakeholders in ongoing improvement of software and processes to make Agero the easiest motor club to work with. When not at work, Kate enjoys reading and spending time with her husband, daughter and chocolate lab Penny.