MEDFORD, Mass., March 27, 2018 -- Agero, Inc., a market leader in software enabled driver assistance services to automotive manufacturers and insurance providers in North America, has been awarded The Digital Edge 50 Award for its proactive ETA (estimated time of arrival) model, which uses machine learning to predict missed ETAs and proactively manages cases identified at risk by the model. The Digital Edge 50 Awards, presented by the AGENDA18 conference and produced by IDG Enterprise, honor companies that put digital innovation at the center of their business and continually strive to be on the "edge" of digital disruption.
Agero’s Proactive ETA Model was designed to make the roadside assistance experience as seamless and trouble-free as possible. One of the critical factors impacting customer satisfaction in a roadside event is whether the service provider arrives on time. With customer satisfaction and driver safety in mind, Agero built an automated model that enables proactive engagement with the service provider to address service issues as early as possible, avoiding delays in service. This model arms Agero with unparalleled insight, enabling more effective customer communication and empowering agents to better manage customer expectations through proactive updates. On average, the model can predict an event requiring intervention with greater than 90 percent accuracy, and proactive engagement in at risk cases reduces complaints by 30%. By taking early action and leveraging real-time data to monitor progress, Agero can proactively communicate with drivers, dramatically improving the customer experience during their time of need.
“We are honored to receive a Digital Edge 50 Award, which reflects our commitment to delivering the highest level of service to our customers,” said Christina DeRosa, Chief Product and Marketing Officer at Agero. “Providing our clients across the insurance and automotive industries with the ability to create a positive experience when drivers need assistance is critical for building long-lasting brand loyalty with their customers. This award inspires our team to continue developing new technologies that deliver the best possible experience for customers in need of roadside assistance.”
Michael Bell, Sr. Data Scientist and lead engineer for Agero’s Proactive ETA Model, proudly received the Digital Edge 50 Award at the AGENDA19 Awards Ceremony. “It was a privilege to receive the award on behalf of the entire team of data scientists, engineers, and product managers that worked on the risk model,” says Bell. “And I am particularly proud of the fact that our advanced data analysis methods and machine learning algorithms are making a positive impact for drivers when they’re most in need of help.”
“This year we have many winners employing AI and machine learning, or a combination of the two, demonstrating how quickly those technologies are taking hold,” said Anne McCrory, Digital Edge program chair and Group VP, Customer Experience and Operations, IDG Events and CIO Executive Council. “There are projects on data accessibility, digital assistants, sensors, and integrating numerous systems and data types for mobile users. All have remarkable returns, whether those are efficiencies or sales from new capabilities or even new businesses launching.”
About Agero
Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 80 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 10 million consumer requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.
About Digital Edge 50 Award
The Digital Edge 50 Award is a recognized honor of digital innovation. Through digital technologies such as mobile, analytics, AI, the Internet of Things and cloud, award winners see business results that indicate a true “digital edge.” Selected by a panel of industry experts and business and technology executives, winning applications are driving greater customer engagement, higher sales conversions and new products, as well as revenue and profit growth.
About CIO
CIO is the premier content and community resource for information technology executives and leaders. The CIO portfolio -- CIO.com, CIO Forum on LinkedIn, events, strategic marketing services and research -- provides business technology leaders with analysis, insight and an understanding of IT's role in achieving business goals. CIO is published by IDG Communications, Inc., a subsidiary of IDG. Company information is available at idg.com.
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About IDG Communications, Inc. (IDG)
IDG Communications connects the world of tech buyers with insights, intent and engagement. IDG Communications is the world’s largest media, data and marketing services company that activates and engages the most influential technology buyers. Our premium brands, including CIO®, Computerworld®, PCWorld® and Macworld®, engage the most powerful audience of technology buyers providing essential guidance on the evolving technology landscape. Our global data intelligence platform activates purchasing intent, powering our clients’ success. IDG Marketing Services creates custom content with marketing impact across video, mobile, social and digital. We execute complex campaigns that fulfill marketers’ global ambitions seamlessly with consistency that delivers results and wins awards. IDG is the #1 tech media company in the world, per comScore.*
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Media Contacts
Jeannine Booton
VP, Marketing
jbooton@agero.com
617.905.2477
Andrew Goss
Voxus PR for Agero
agoss@voxuspr.com
253.444.5446
Kate leads service provider engagement efforts, communicating directly with Agero's extensive provider network (via email, video, tow shows, promotions and more) to share knowledge, capture feedback and continuously develop relationships. Agero's service provider ecosystem is critical to the delivery of high quality services to consumers that increase client brand reputations. Working in support of service provider affinity, it is Kate's responsibility to help providers grow their business with Agero while supporting internal stakeholders in ongoing improvement of software and processes to make Agero the easiest motor club to work with. When not at work, Kate enjoys reading and spending time with her husband, daughter and chocolate lab Penny.