Agero’s Alternative Transportation Product Wins 2021 BIG Innovation Award

MEDFORD, Mass. – January 12, 2021 – Agero, which offers technology-enabled breakdown and accident assistance for more vehicles than any other provider in North America, today announced its Alternative Transportation product, serviced by rideshare company Lyft, has been named a winner in the 2021 BIG Innovation Awards presented by the Business Intelligence Group.

Recently-expanded, Alternative Transportation allows insurers the ability to offer complimentary or deeply discounted Lyft rides to policyholders involved in an accident and requiring transportation. Drivers can leverage the ride to get wherever they need following their accident – home, work, repair shop or other destination. In severe accidents, when necessary, Agero will engage emergency services. This option complements existing rental car provisions on many policies to significantly improve flexibility for insurers, while transforming, modernizing and streamlining the accident assistance experience for potentially millions of drivers.

Also available as an option for insurers when handling typical roadside breakdown events, Alternative Transportation has shown to both increase customer satisfaction and generate positive sentiment:

  • Improved Net Promoter Score (NPS): NPS improved for all consumers offered alternative transportation, even those who did not accept.
  • Increased Satisfaction: Of those consumers that accepted a ride, a majority reported high satisfaction with the service.
  • High Potential Adoption Rate: Nearly all consumers indicated they would consider using this service as part of their roadside program.

“While we may not be able to prevent drivers from getting in accidents, we can provide them the highest level of care when they need it most – and get them back on their way quickly,” said Steve Medeiros, vice president, Agero. “Our innovative Alternative Transportation enables insurers to offer a more convenient, safe and transparent accident management experience for their customers, while also allowing them to benefit from greater cost control and flexibility.”

“More than ever, the global society relies on innovation to help progress humanity and make our lives more productive, healthy and comfortable” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Agero as they are one of the organizations leading this charge and helping humanity progress.”

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

To learn more about Alternative Transportation, please click here. Additional information on Agero’s end-to-end Accident Management services can be accessed by visiting the website; a representative can be contacted here.

About Agero

Agero’s mission is to rethink the roadside experience through a powerful combination of passionate people and data-driven technology, strengthening its clients’ relationships with their customers. As a leading B2B provider of next-gen driver assistance services, Agero is pushing the industry in a new direction, taking manual processes and redefining them as digital, transparent and connected. This includes: a transformative roadside event management platform powered by Swoop, a San Francisco based software company acquired in 2018; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and intuitive tow dispatch software.

The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America and Europe. To learn more, visit

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.


Media Contacts:
Kate Patty
PR Manager, Agero

Maria Jimenez
Chief Operating Officer
Business Intelligence Group
+1 (909) 529-2737


Meet the Author: Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Kate leads public relations and social media for Agero, helping the company translate its vision and leadership into impactful and meaningful stories for the public at large. Responsible for helping Agero amplify its brand mission, support product awareness and increase understanding with clients, consumers, service providers, current associates and potential employees, Kate leverages her over 10 years of experience in this fast-paced role. When not at work, she enjoys spending time with her husband, young daughter and chocolate lab, Penny.


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