Standing up a new roadside program can be a daunting process. No doubt there are many steps to a successful launch, but between our proven methodology and guidance from our team of seasoned experts, Agero’s structured implementation presents clients with the managed support for a smooth start on the platform.
Getting implementation right means your customers will have a seamless assistance experience, from their initial roadside assistance request all the way through billing and claims management. Our standard implementation package sets your team – and customers – up for long-term success. Brands that have more time intensive needs or are looking to implement non-standard configurations can opt for our next level support with our premium implementation add-ons.
Getting a new client up and running in a managed roadside program is no small task; in fact, there are hundreds of small tasks involved in ensuring success right out of the gate. With 50 years of experience in the roadside business, we have had ample time to test, iterate, and refine our standardized implementation methodology. Our process is broken down into 15 core steps, starting with high-level scoping during the discovery phase. Our robust system covers everything from omnichannel product development to customer service agent staffing and training. Once the development process has reached the pre-launch phase, the implementation will go through a rigorous quality assurance process to ensure product readiness.
We place a heavy emphasis on providing brands with high quality support to guide you step by step through the complexities of deployment. Even in the most efficient, streamlined implementation process, a dedicated client services manager is invaluable to help navigate the process. In addition, brands will have direct access to the many teams – over a dozen – involved in your implementation, from sales engineering to quality assurance to product marketing.
While the standard implementation development has elements of personalization, our premium tier offers clients the flexibility to customize key features within our process to meet specialized needs. Custom features that can be personalized include product configuration, agent staffing and training, and billing and reporting. As an added bonus, top prioritization of premium implementation enables a faster rollout for both you and your customers.
Our best-in-class implementation, whether at the standard or premium tier, is carefully developed to ensure we align our solutions with the goals of our clients. Through this tailored approach, we bring the white label roadside assistance experience to life, with all the tools, resources, and capabilities your brand needs for a successful rollout.
Meet the Author:Richard CammettRichard Cammett is the Director of Client Enablement at Agero. With a strong expertise in operations management and strategic finance, he is passionate about process optimization and performance productivity. When not simplifying complexity, he can be found sailing or biking around Boston. Richard holds a degree in Business Management and Philosophy from Boston College.