Posts about

Roadside

January 29, 2026 | 3 min read

Solving the Complexity Gap: Why Real Time Training is the New Roadside Essential

Shana Cooper - Senior Director, Product Marketing

The automotive landscape has never been more complex. In 2025 alone, a surge of new and refreshed models pushed the global total to over 400 distinct light-duty models currently in operation.   Read Full Story

January 21, 2026 | 3 min read

Virginia Farm Bureau Insurance and Agero Unite

Jeannine Booton - VP, Corporate Marketing

Partnership brings Agero’s extensive service provider network, intelligent technology platform, and intuitive digital experiences to Farm Bureau members in Virginia.   Read Full Story

October 9, 2025 | 3 min read

Why Your Reimbursement Process Matters More Than You Think

Jesse Aronson - Product Marketing Specialist

Roadside reimbursements have long been a source of operational strain that can also create customer dissatisfaction. What should be a straightforward process is more often than not a manual, time-consuming procedure for agents and a source of frustration for customers. At...   Read Full Story

July 15, 2025 | 5 min read

Agero Helps Polestar Deliver Industry-Leading Roadside Assistance to EV Owners

Jeannine Booton - VP, Corporate Marketing

Ongoing partnership brings Agero’s sophisticated technology platform and depth of EV service experience to Polestar drivers across the U.S.   Read Full Story

October 24, 2024 | 3 min read

The Opportunities (and Potholes) from Roadside to Repair

Nathan Phillips - Product Marketing Manager

At Agero, we service over 30,000 roadside events everyday. About 40% of these are simple roadside events, like a flat tire or a battery jump. However, the majority of events require a tow, most commonly caused by a mechanical breakdown and likely requiring repair, which...   Read Full Story

September 20, 2024 | 4 min read

Breaking down the latest roadside assistance trends: From flat tires to aging vehicles

Jesse Aronson - Product Marketing Specialist

At Agero, we support 12 million roadside events a year. This means we’re helping a driver get their day back on track every three seconds, all year long. Imagine a bustling crowd filling every seat in Chicago’s iconic Wrigley Field, the entire student body of a large university,...   Read Full Story

September 3, 2024 | 4 min read

Managing the Clock: How Setting Realistic Wait Time Expectations Can Enhance Customer Satisfaction

Emma Harris - Senior Marketing Communications Specialist

The most commonly cited frustration for roadside assistance customers is the amount of time between placing their request to when a service provider arrives. Agero consistently works to deliver best-in-class wait times by growing our network of vetted, background-checked service...   Read Full Story

August 20, 2024 | 3 min read

Don't Lose the Tempo: How Agero keeps customers on the move

Chris Small - VP, Contact Center Operations

Have you ever thought about what playing in a band has to do with helping drivers on the road? As Agero’s VP of Driver Services Operations, who also has a passion for drumming, these are two topics that I think about often. Believe it or not, there's a surprising connection!   Read Full Story

June 10, 2024 | 4 min read

The True Heroes of Roadside Assistance

Christine Nguyen - Marketing Communications Specialist

Every year, more than 100 million drivers experience a roadside event. While it may be tempting to try and resolve the issue yourself, the truth of the matter is that DIYing a roadside fix is now more complicated than ever. Today’s vehicles are more complex, requiring the proper...   Read Full Story

June 6, 2024 | 5 min read

Ford Motor Company Renews 15+ Year Partnership with Agero for Advanced Roadside Assistance to Drivers Across the U.S.

Jeannine Booton - VP, Corporate Marketing

Agero’s market leadership and innovation for EV roadside solutions were key drivers in Ford Motor Company’s decision to renew the partnership.   Read Full Story