Our associates work around the clock to get drivers back on the road after a breakdown or accident. Fortunately, we don’t need to do this alone. Agero is part of an incredible ecosystem of roadside service providers, repair shops, dealerships, and software companies who, along with our clients, work together towards this common goal.
With states loosening their quarantine rules, we are all so excited to get back to normal, using our cars to shop, work and visit more than we have these last few months.
Root Insurance, founded in 2015, set out to make car insurance fair. The status quo for car insurance rates, based on a driver’s age, vehicle and mileage, had remained largely unchanged since 1937. These demographic factors were based on the fundamental assumption that who the driver is is the best proxy for how they drive. Root Insurance upended this with a digital-first, telematics approach, assessing each driver for how they actually drive and offering a personalized rate based on this performance. In most cases this results in a significant savings.
As the coronavirus pandemic creates disruptions across the United States, consumers of all ages are facing a new normal. With social distancing measures, widespread remote work, and shuttered stores and public institutions, the ways that Americans go about their lives is changing in unprecedented ways. While Millennials and Gen Z were early adopters of digital tools and services prior to the pandemic, we are now seeing a new normal where the remaining technology laggards within Baby Boomers and Gen X are rapidly adopting digital technologies to help with their daily tasks. As they recognize the benefits of these technologies, consumers are likely to stick to them even once the pandemic has ended, leapfrogging digital to the forefront of many industries, and creating new expectations for digital consumer experiences.
Atlas Towing and G1 Towing, in partnership with Agero, to Launch Test Program Offering Free Mobile Roadside Charging for Electric Vehicles, with SparkCharge Technology
These last few months have had an unprecedented impact on our communities, our families, our economies, and frankly, our basic sense of normalcy. Yet through it all, essential workers, everyday heroes, and even consumers seeking groceries or medical care have taken to the roads, and more often than they would have liked, found themselves in need of assistance from roadside events and accidents. Our clients, agents and network rose to the new challenges presented. Emergency services is about managing the unexpected and we are used to dealing with crisis. However, providing roadside during a pandemic has been a powerful test in technology implementation, empathy, agility and resilience.
Throughout Agero’s 45+ year history, we have partnered with global brands to deliver roadside to their North American consumers. With the acquisition of Swoop and the release of Swoop Dispatch Management, we are thrilled with the opportunity to support roadside consumers worldwide. While there are certainly commonalities in roadside needs and expectations across different regions, there are key differences as well.
Every year there are more than 70 million roadside events in the U.S. A recent analysis of the economic impact of roadside found that more than 260 million work hours are lost due to roadside events. For fleet businesses, roadside events impact both productivity and revenue, preventing the completion of revenue generating services. These businesses depend on third party administrators to help manage all aspects of the roadside and claims process, controlling cost and cycle time.
We are serious about our mission to help drivers get their days back on track after a breakdown. By fulfilling this promise we not only make a meaningful difference for drivers who are having a truly bad day, we also help our insurance and automotive clients build customer loyalty. We regularly conduct research with consumers to keep a pulse on the market, inform our product strategy, and support our clients’ marketing efforts. To help us understand how consumers respond to breakdowns, we surveyed several hundred drivers to tell us about their experience during a recent roadside event.
At Agero, we are always working to better understand the trends that impact the roadside industry. Connected vehicle technology has been gaining traction over the past 20 years and is pervasive in new vehicles. This technology has interesting and exciting implications for the consumer automotive experience, impacting everything from roadside to infotainment to concierge services.