Posts about

Roadside

April 8, 2024 | 6 min read

New Research Shows Why Roadside Should be Top of Mind for Your Customers

Christine Nguyen - Marketing Communications Specialist

At Agero, roadside isn’t just our business; it’s our passion. With over 240 million drivers traveling across America’s roadways in 2023 alone (and with the number of drivers continuing to grow each year), we understand the importance of not only providing timely assistance to...   Read Full Story

March 6, 2024 | 5 min read

How roadside events power the dealer experience to increase customer loyalty

Monica Bouchard - Senior Manager, Client Engagement Marketing

From frustration to delight: How a roadside event can become a brand and relationship building opportunity for dealers. Just over one in two drivers (and even more for battery electric vehicles) will experience a roadside event each year – from a flat tire, a dead battery, a...   Read Full Story

March 5, 2024 | 4 min read

What We’ve Learned from Supporting Hybrids (and what this means for EVs)

Dan Reimel - Roadside Product Lead

Interest and adoption of alternative fuel vehicles has never been higher. In 2023, there were 1.2 million electric vehicles sold in the US, accounting for 7.6% of new cars sold, and this number is expected to exceed 10% this year. However, as new EV drivers navigate challenges...   Read Full Story

February 29, 2024 | 3 min read

Agero recognized as Top Driver Safety Solutions Provider by Auto Business Outlook

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – February 29, 2024 – Agero, the leading white-label provider of digital driver assistance services and software for a majority of automotive and auto insurance brands, was recognized as the Top Driver Safety Solutions Provider by Auto Business Outlook – a...   Read Full Story

February 7, 2024 | 4 min read

7 Tips to Stay Safe During Roadside Events

Christine Nguyen - Marketing Communications Specialist

Flat tires, jump starts, and tows are all common roadside events that a majority of drivers have either witnessed as they’re driving or experienced firsthand. But what’s also common (and frequently overlooked) are the major dangers associated with roadside events that can lead...   Read Full Story

July 28, 2023 | 4 min read

Roadside Reinvented: How Agero has used technology, scale, and 50 years of experience to pioneer and reinvent the roadside industry

Monica Bouchard - Senior Manager, Client Engagement Marketing

Pioneers for 50 years: Celebrating our unique combination of technology, scale, and experience in the roadside industry Reliable, brand building roadside experiences are complicated. To do it right requires technology, scale, and experience - 50 years (and counting!) to be...   Read Full Story

July 25, 2023 | 3 min read

It’s the thought that counts: Added delights drive satisfaction, even when they aren’t utilized

Jon Myers -- Product Manager

When it comes to driving customer experience during roadside events, additional options and outreach can have a substantial impact. In fact, even if help or support is declined, simply making the offer leaves a positive impression. At Agero, we enable “Hero Moments” for your...   Read Full Story

June 20, 2023 | 3 min read

How digital intake saves the day when summer volume surges

Dana Kinsella -- Senior Manager, Client Engagement Marketing

Water parks on hot, humid days. Taylor Swift tour dates. Food shopping on the eve of a long weekend. Excellent weather forecasted for a long July 4th weekend. What do these have in common? Volume surges, long wait times and consumer frustration.   Read Full Story

January 10, 2023 | 4 min read

Driving the customer experience with vehicle expertise

Tim Chung - Business Leader, OEM Roadside

Keeping up on all the new features, capabilities and technologies in the car industry is no small feat. Most of the time, a basic knowledge of how to work the car, safety features and the sound system is the only information a vehicle owner needs. But about once every two years,...   Read Full Story

December 14, 2022 | 4 min read

Agero Chosen to Improve, Modernize Vehicle Disablement Assistance for Industry-Leading Fleet Telematics Provider

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Robust network, digital experience key to Geotab selecting Agero to support new roadside assistance program offering coverage to fleets in U.S. and Canada   Read Full Story