Agero Insights

We support 30,000 events every day. These are 30,000 critical customer experiences across the world’s leading insurance and automotive brands—moments where drivers count on our systems to ensure they are safe, supported, and delighted.

We take this responsibility seriously. We have built Swoop, based on a powerful technology stack, to support these events, but true reliability requires a relentless focus on identifying and mitigating potential points of failure before they impact our clients.

The Reality of Modern Connectivity

The digital landscape has proven that even the largest technology providers are not immune to disruption. From the historic CrowdStrike outage of 2024 to intermittent disruptions at Amazon, Meta, and Google over the past five years, "concentration risk" is a reality for any modern business.

To protect our clients, we use a variety of backup systems to keep our services running, even if support from a major global provider goes down.

Why "The Where" Matters in Roadside

A critical component of our platform is its integration with mapping services from Google. This technology allows us to:

• Pinpoint exact customer locations.
• Identify the nearest available service provider.
• Calculate distance and ensure accurate coverage evaluation.
• Determine and communicate tow destinations

Google Maps is a world-class partner with a 99.9% uptime commitment. However, that 0.1% of potential downtime equates to roughly nine hours annually which could impact up to 11,000 of our customers. For us, that risk easily justifies investment in a robust backup plan.

The Strategy: A Seamless FailoveR

Our engineering team recently completed a comprehensive maps failover integration. We analyzed every touchpoint of our map dependency—including job intake, auto-dispatching, and client-facing apps—to develop a mitigation strategy for each.

The Result: In the rare event that Google Maps is unavailable, our systems roll over to Microsoft Azure Maps.

This backend redundancy ensures that:

• Data Integrity Remains Intact: We can still verify addresses and locate customers who may be unsure of their exact coordinates.
• Operations Continue Uninterrupted: Service providers receive accurate location data, and coverage is confirmed without manual intervention.
• Uninterrupted Service: Our flexible system allows us to switch instantly, ensuring a seamless experience for our users.

Building a Best-in-Class Platform

This failover capability is more than just a technical update; it’s a reflection of our commitment to supporting scale with technology. We don’t just build for the 99.9% of the time when things go right—we build for the 0.1% when our clients need us most.

When choosing a roadside partner, the hard questions about redundancy and risk mitigation matter. We are proud to provide the answers.