Posts about

Insurance

September 9, 2024 | 5 min read

Hagerty Renews Multi-Year Partnership with Agero to Continue Delivering Specialized Roadside Assistance to Driving Enthusiasts

Jeannine Booton - VP, Corporate Marketing

Renewed partnership enables Hagerty to continue bringing unmatched customer-focused experiences to Drivers Club members   Read Full Story

September 3, 2024 | 4 min read

Managing the Clock: How Setting Realistic Wait Time Expectations Can Enhance Customer Satisfaction

Emma Harris - Marketing Communications Specialist

The most commonly cited frustration for roadside assistance customers is the amount of time between placing their request to when a service provider arrives. Agero consistently works to deliver best-in-class wait times by growing our network of vetted, background-checked service...   Read Full Story

June 12, 2024 | 4 min read

NICB and Agero Join Forces to Combat Insurance Fraud

Jeannine Booton - VP, Corporate Marketing

Partnership Focuses On Collaboration Across Industries to Prevent Fraud   Read Full Story

June 10, 2024 | 4 min read

The True Heroes of Roadside Assistance

Christine Nguyen - Marketing Communications Specialist

Every year, more than 100 million drivers experience a roadside event. While it may be tempting to try and resolve the issue yourself, the truth of the matter is that DIYing a roadside fix is now more complicated than ever. Today’s vehicles are more complex, requiring the proper...   Read Full Story

May 6, 2024 | 1 min read

Infographic: Roadside Safety Do's and Don'ts

Christine Nguyen - Marketing Communications Specialist

As common as vehicle breakdowns are, what's typically overlooked are the dangers associated with roadside events. To ensure you stay as safe as possible and to protect others both on and off the road, here are some tips to follow the next time you have a vehicle disablement...   Read Full Story

April 29, 2024 | 6 min read

How Agents Can Leverage New Roadside Research to Increase Business Opportunities

Christine Nguyen - Marketing Communications Specialist

Every year, Agero conducts a benchmark study to learn more about the evolving roadside landscape to better service our clients and their customers. In our 2023 benchmark research, we surveyed over 2,500 drivers to uncover more about the frequency of roadside events and how...   Read Full Story

April 24, 2024 | 6 min read

Agero's Network - Stronger Than Ever

Monica Bouchard - Senior Manager, Client Engagement Marketing

The health and strength of our network of independent service providers are vital to our ability to quickly and safely take care of your customers. Today our network is stronger and more agile than ever before, with more than 99% of our jobs completed by in-network providers,...   Read Full Story

April 22, 2024 | 5 min read

Driving Transformative Change in Accident Management Through Operational Excellence

Lynn Bresnahan - Director of Operational Excellence

Imagine a world where an auto accident is only a minor inconvenience instead of a month-long waiting game. This is what we’re driving towards, but getting there requires taking a long, hard look at our own processes and seeking ways to make them better. In other words:...   Read Full Story

April 18, 2024 | 1 min read

Infographic: Roadside Insights - Exploring Trends and Attitudes

Christine Nguyen - Marketing Communications Specialist

To learn more about the evolving roadside landscape, Agero conducts a benchmark study which surveys over 2,500 drivers to get a pulse not only on event predictors, type, and frequency--but also what drivers think and feel about roadside coverage.   Read Full Story

April 8, 2024 | 6 min read

New Research Shows Why Roadside Should be Top of Mind for Your Customers

Christine Nguyen - Marketing Communications Specialist

At Agero, roadside isn’t just our business; it’s our passion. With over 240 million drivers traveling across America’s roadways in 2023 alone (and with the number of drivers continuing to grow each year), we understand the importance of not only providing timely assistance to...   Read Full Story