MEDFORD, Mass., October 12, 2016 – Agero, Inc., a leading provider of vehicle and driver safety, security and information services, today announced the company has been selected as the roadside provider of choice by the Volkswagen Group of America (VWGoA). As a result of this new partnership, Agero will be helping VWGoA bring an enhanced customer experience to drivers across North America. As part of the partnership, Agero will be providing services to five luxury automotive brands consisting of Volkswagen, Audi, Bentley, Porsche and Lamborghini.
“Agero’s holistic focus on the driver at every point of the roadside process and beyond, is a great match for luxury brands like VWGoA, where exceeding expectations at every customer touch point is especially critical,” said Agero CEO Dave Ferrick. “Our emphasis on delivering an exceptional customer experience differentiates us from our competitors, and is proven by our impressive service levels and customer satisfaction metrics.”
From a national network of service providers, to six award winning contact centers operating 24/7/365, to an omni-channel service experience, to live event tracking, Agero is raising the bar on customer service and bringing tremendous value to its clients, while providing clients with new revenue opportunities. The company’s ability to turn a potentially stressful situation into a client retention opportunity is why Agero is making itself the innovative, and obvious, choice for prestigious automotive manufacturers.
Agero has been leading the industry with vehicle, driver safety, and security services for over 40 years, and has won numerous awards for customer service excellence and bringing innovative products to market. Agero currently responds to over 9.5 million roadside events nationwide.
About Agero
With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects over 80 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 9.5 million requests annually for emergency assistance. Agero’s award-winning solutions leverage advances in technology and information services to accelerate and enhance response to drivers' needs while strengthening customer loyalty. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.
Media Contact
Kristi Cabot, Lois Paul and Partners
(617) 986-5728
Kristi_Cabot@lpp.com
Kate leads service provider engagement efforts, communicating directly with Agero's extensive provider network (via email, video, tow shows, promotions and more) to share knowledge, capture feedback and continuously develop relationships. Agero's service provider ecosystem is critical to the delivery of high quality services to consumers that increase client brand reputations. Working in support of service provider affinity, it is Kate's responsibility to help providers grow their business with Agero while supporting internal stakeholders in ongoing improvement of software and processes to make Agero the easiest motor club to work with. When not at work, Kate enjoys reading and spending time with her husband, daughter and chocolate lab Penny.