Agero Insights

At Agero, we know that technology and data are only as powerful as the people delivering the service; our Service Providers are the backbone of everything we do.

That is why we don't view our network as just a statistic- our Providers are an integral part of the customer experience. We are deeply committed to supporting, educating, and engaging through robust tools, continuous investments, and meaningful relationships. Here is a look at how we fuel Provider growth and honor their dedication.

Empowering Growth Through Data and Tools

We give our Providers the digital resources they need to thrive, streamline their operations, and scale their businesses.

Blueprint: In-Depth Self-Service Support

To take the guesswork out of complex roadside events, we work directly with auto manufacturers to develop vehicle-specific videos and digital one-pagers with vehicle handling best practices.

• Robust library: 300+ pieces of on-demand content sorted by make, model, and service type.
• Instant Access: Relevant links are pushed directly to the provider within the job notes of the Swoop app.
• Comprehensive Library: Covers everything from precise vehicle handling to technical and billing questions.
  

Insights Dashboard: Data That Drives Revenue

Empowering our network through transparency is key to our network management strategy. The Insights Dashboard gives Providers a clear view of their marketplace, featuring competitor comparisons, performance metrics on accepted jobs, and details on missed opportunities. It provides a direct line of sight into how performance improvements can increase job eligibility, giving our Providers a clear path to grow their own businesses.

Continuous Management & Support

We support Providers’ daily operations with a 65+ person performance management team:

• Network Management: Serving as proactive business consultants to coach, manage performance, and optimize growth.
• Network Operational Success: Seamlessly handling recruitment, onboarding, support, and overall operational excellence.
• Provider Advocate Group (PAG): Provides overall support, education, and troubleshooting to eliminate any friction during service and beyond.

Listening, Evolving, and Giving Back

We don’t just want to be the easiest roadside provider to work with, we want to ensure their businesses are thriving. To do this, we consistently gather feedback to ensure we are making improvements and enhancements where it matters most.

Tow Shows

We attend major industry events each year to connect face-to-face with thousands of Providers, provide resources, and gather real-time feedback.

Quarterly NPS Surveys

Each quarter, we run Net Promoter Score (NPS) surveys to gauge Provider satisfaction, and how likely they are to recommend working with Agero. We use this feedback to identify possible areas of friction and continually improve our program to better support our Providers, such as implementing new platform enhancements, running educational campaigns, or providing additional support.

Our Service Provider NPS has been on a steady rise since early 2023, with many responses referencing this improvement and how much they value working with us:

"It is great to see the positive changes being made every year... Agero is a motor club that truly cares."

“I like the fact that you’re giving us more control over our own performance. The transparency and detail allows me to figure out how to bring more work.”

“You’ve changed the industry.”

The Survivor Fund

Towing is one of the most dangerous professions in the world. Every single day, the men and women of our industry work close to high-speed traffic, routinely facing the hazards of impaired, inattentive, and distracted drivers. The industry loses approximately 60 operators annually—a staggering and heartbreaking statistic.

Agero is a proud, long-standing supporter of the International Towing and Recovery Hall of Fame and Museum’s Survivor Fund, donating over $30,000 year to date. Established in 2005, the fund provides immediate, crucial financial support to the families of towing operators who lose their lives in the line of service. We stand with our industry, and we are committed to honoring those who make the ultimate sacrifice while helping others.

Provider Scholarship Fund

We award multiple $2,500 scholarships to Provider employees and their immediate families to help them advance their educational goals.

Summer Hustle

Launched in 2021, this 10-week annual summer program acknowledges and honors exemplary roadside service during peak travel season. Focused on high quality and consistent performance, it awards tens of thousands of dollars in monetary prizes and exclusive swag to top-performing Providers.

Service Provider Advisory Board

We host an annual meeting with a handful of our top Providers to take feedback, collaborate, and shape our overarching network strategy.

Real Results: The Majestic Towing Success Story

What does this support and growth look like in practice? Meet Majestic Towing.

Previously, Majestic Towing focused solely on private towing work but struggled to capture consistent, predictable volume. After another Provider referred them to Agero, they discovered the massive potential of consistent volume combined with the power of our performance insights:

2 Months with Agero
Fleet Size: 4 trucks, planning on adding 2 more by 2027
95 Customer NPS

By quickly adopting Agero's Insights Dashboard and aligning with core operating procedures, Majestic Towing achieved immediate operational success. Today, they leverage granular, driver-level reporting daily to sustain high service standards, while partnering closely with their dedicated Agero Performance Manager to map out future expansion and growth opportunities.

A Partnership Built to Last

When we invest in the industry, provide a reliable stream of volume, rapid payments, and performance transparency, we receive job prioritization and premium service for our clients’ drivers in return. The proof is in the strength of our Provider retention: our average tenure is over 7 years!

As one of our providers recently put it:

“Agero is like Apple, and everyone else is Motorola and beepers.”

We will keep investing in our network, because when our Service Providers win, drivers win.