Agero Insights

Robust network, digital experience key to Geotab selecting Agero to support new roadside assistance program offering coverage to fleets in U.S. and Canada 

MEDFORD, Mass. and TORONTO – Dec. 14, 2022 – Agero, whose leading B2B software and services enable auto manufacturers, insurers, fleets and others to support their customers at every stage of vehicle ownership, and Geotab, a global leader in IoT and connected transportation, announced that roadside assistance services powered by Agero are now available to the fleet telematics company’s customers. As part of its mission to connect telematics to businesses and make our roads safer for everyone, Geotab’s updated Roadside Add-In gives fleets fast and easy access to help delivered by a trusted name in roadside assistance.

Geotab’s Roadside Add-In leverages Agero’s curated third-party network of digitally enabled light, medium and heavy duty service providers. By qualifying, monitoring, and continuously measuring these providers against key performance metrics, Agero blends data analytics, territory and job optimization, and relationship management to ensure dispatch of the correct provider vehicle with the required equipment, which increases vehicle uptime and improves fleet productivity. With more than two decades of experience harnessing telematics technology, Agero’s emphasis on transparency and digitally optimized experiences keep drivers informed on the current status of their request, including real-time updates on estimated arrival time, live truck tracking on a map and customizable SMS alerts. 

“Fleets simply cannot afford to leave vehicles stranded on the side of the road. No matter where our clients’ vehicles travel, it’s critical to their businesses that they remain up and running - even after a breakdown,” said Louis De Jong, Chief Revenue Officer with Geotab. “During our initial assessment and pilot program with Agero, we were impressed by the capabilities of the platform and the outstanding product collaboration and overall partnership. We were pleased with the results of the pilot program and look forward to building out our current offering further to support our customers across the globe.” 

The Geotab Roadside Add-In, which is available via the Geotab Marketplace, provides services such as towing, locksmith, battery boost, fuel delivery, flat tire change and more, for light-duty vehicles in the U.S. and Canada. 

“Fleet vehicles are on the road all day, every day, and all those extra miles mean they are four times more likely to experience a roadside event than your typical passenger car,” said Jason Alexander, Vice President of Client Engagement for Agero. “With vehicle breakdowns costing drivers and businesses an estimated $9 billion each year, Geotab recognizes the importance of Agero’s expertise supporting its roadside program. We are thrilled to offer Geotab’s fleet customers the support they need to get back on the road after experiencing a breakdown event.”

In August 2022, Geotab launched an updated version of its Roadside Add-In integrated with Agero’s services. This version is now available to its more than one million ProPlus subscribers following several months of successful pilot program testing.

For more information on Agero’s complete roadside solutions for fleets, visit: https://www.agero.com/industry-solutions/fleets. 

About Agero
Wherever drivers go, we’re leading the way. Agero’s mission is to reimagine the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem.

The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of independent service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.

About Geotab
Geotab is advancing security, connecting commercial vehicles to the cloud and providing data-driven analytics to help customers better manage their fleets. Geotab's open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. As an IoT hub, the in-vehicle device provides additional functionality through IOX Add-Ons. Processing billions of data points a day, Geotab leverages data analytics and machine learning to help customers improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety, and achieve strong compliance to regulatory changes. Geotab’s products are represented and sold worldwide through Authorized Geotab Resellers. To learn more, please visit www.geotab.com and follow us @GEOTAB and on LinkedIn.