Thea Ferro - Director, Service Network

As the Director of Agero's Service Network, Thea is responsible for managing her Performance Managers and their service providers. She has been with Agero since 2015, and prior to that spent 5 years with Enterprise Rent-a-Car as a manager at Logan Airport, one of the busiest locations in the country. Her almost 10 years of experience in the automotive industry brings a deeper understanding to Agero’s mission. Thea was raised just outside New York City and moved to Boston after graduating from Bentley University in Waltham, MA. She holds a Bachelor’s degree in Global Business with a minor in Management. When she’s not working, Thea loves to travel and spend time with family in upstate New York, particularly the Adirondacks.

July 16, 2026 | 5 min read

Our Greatest Asset is Our People: Investing in Our Service Providers

Thea Ferro - Director, Service Network

At Agero, we know that technology and data are only as powerful as the people delivering the service; our Service Providers are the backbone of everything we do.   Read Full Story

August 18, 2020 | 3 min read

How Data Defines Agero’s Network Strategy

Thea Ferro - Director, Service Network

Agero has always been at the forefront of the roadside assistance industry, and one of the defining factors that consistently sets us apart from our competitors is our access to data and our service provider network. We track, measure, and qualify over 12 million events per...   Read Full Story